Job Description

A fast-growing fresh-produce brand focused on sustainability is seeking a Customer Service Consultant to join its customer support team. Youll be supporting customers who care about healthy living and eco-friendly choices.
Experience:
The ideal candidate will be comfortable communicating with UK customers and be used to high volume hourly interactions
About the role
Youll be the first point of contact for customers across email, live chat, phone, and social media. On a typical day, youll manage around 78 contacts per hour, handling delivery changes, order updates, product enquiries, and general support. Social media interactions are part of the mix, so youll need to maintain a professional but approachable tone online. Fast, accurate typing is essential, as is a calm yet assertive communication style. Every contact must be followed with precise notes in the system to keep the team aligned.
Key Behaviours

• Conscientiousness keeping notes detailed and accurate so the next person can pick up without confusion.
• Communication youll be a calm-assertive communicator that can communicate if a very friendly tone, without drama
• Team player mindset this is not a role for the competent lone wolf, youll need to be a vocal communicator, keeping other departments informed
• Active Listener patiently listen to the customers implicit and explicit needs, pause then respond in the best way to help the customer

What were looking for

• Excellent written and spoken English
• Strong interpersonal skills clear, friendly, confident under pressure
• Genuine interest in vegetables, food and sustainability
• Organised, reliable, and able to multitask effectively
• Solid internet connection and a quiet home set-up

Whats on offer
This is a remote role in a supportive customer service environment Youll be part of a purpose-driven business and gain the chance to grow your skills across customer service and digital support.
Requirements:
To successfully perform the role of a home-based customer service representative, you will need:

• A quiet office space at home, free from distractions, with a reliable fibre internet connection.
• A laptop or desktop computer that meets our technical specifications.
• Back-up power solutions to protect against load shedding, ensuring you can work uninterrupted.

How to apply
Send your CV with a short cover note explaining your motivation for the role, relevant experience and communication style to michael@galaxyoutsourcing.com with the reference number as the title

Skills Required