Customer Service Consultant
Bloemfontein, Free State, South Africa
Job Description
Role Purpose Managing and servicing of direct personal lines insurance portfolios whilst ensuring a balance between the company's business priorities including growth and client retention whilst adhering to the Insurance needs of clients, in conjunction with Financial Services Regulations. Requirements Matric/Grade 12
3 Years' Experience in Servicing 120 FAIS Credits Own vehicles RE5 12 CPD (continuous professional development) points Duties & Responsibilities
- Servicing of dedicated client portfolios
- Credit control/Unpaid Debit Orders/Account Queries
- Maintaining and building client relationships
- Delivering excellent client service
- Maintaining and improving agreed client service levels
- Thorough knowledge of short-term insurance products
- Retention of current client portfolio
- Growing current client portfolio
- Identifying cross selling opportunities and provide leads.
- Assist clients with claim forms and queries.
- Day to Day management/assistance to clients and ensuring portfolio profitability.
- Underwriting on multi claimants/high loss ratio clients
- Processing of Renewals
- DO you have 3 yrs. experience as a Customer Service Consultant
- Do you have RE5
- Do you have your own car
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Job Detail
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Job IdJD1279035
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationBloemfontein, Free State, South Africa
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EducationNot mentioned