MJZ Direct Marketing is a premier marketing firm known for delivering innovative solutions and exceptional service to our clients. We are committed to fostering a positive customer experience and are looking for a dedicated Customer Service Assistant to support our customer service team.
###
Key Responsibilities:
Assist customers with inquiries via phone, email, and chat, providing prompt and courteous responses.
Support the customer service team in resolving customer issues and complaints.
Maintain and update customer records accurately in the company database.
Help prepare and distribute customer service reports and documentation.
Assist in the coordination and execution of customer service initiatives and projects.
Provide administrative support to the customer service team as needed.
Collaborate with other departments to ensure a seamless customer experience.
Stay informed about company products, services, and policies to provide accurate information to customers.
###
Qualifications:
Passed Matric/NQFLV4.
SA ID / Work permit.
Previous experience in a customer service.
Strong communication skills, both verbal and written.
Excellent organizational skills and attention to detail.
Ability to multitask and manage time effectively.
Ability to work well in a team-oriented environment.
Positive attitude and a commitment to providing excellent customer service.
###
Benefits:
Competitive salary package.
Opportunities for career growth and managing a company.
A collaborative and supportive work environment.
Comprehensive training programs.
###
Conclusion:
If you are enthusiastic about customer service and enjoy working in a team-oriented environment, we invite you to join MJZ Direct Marketing as a Customer Service Assistant. Be a part of our mission to deliver outstanding customer experiences and support our continued growth and success.
Beware of fraud agents! do not pay money to get a job
MNCJobs.co.za will not be responsible for any payment made to a third-party. All Terms of Use are applicable.