:
Assist customers with inquiries, product information, and order processing through various communication channels.
Handle incoming customer calls and emails in a professional and courteous manner.
Provide basic troubleshooting and technical support to customers.
Escalate complex issues to senior customer service representatives for resolution.
Maintain accurate records of customer interactions and transactions.
Collaborate with team members to ensure efficient and effective customer service delivery.
Participate in training programs to develop product knowledge and customer service skills.
Requirements:
Strong communication skills, both verbal and written.
Ability to multitask and work in a fast-paced environment.
Willingness to learn and adapt to new processes and technologies.
Passed high school certificate or equivalent.
Customer-oriented mindset with a positive attitude.
Conclusion:
This is an excellent opportunity for individuals looking to start their career in customer service. We provide comprehensive training and support to help you succeed in this role. If you are a motivated and enthusiastic individual with a passion for helping others, we encourage you to apply for this position.
MNCJobs.co.za will not be responsible for any payment made to a third-party. All Terms of Use are applicable.