Customer Service Assistant
Cape Town, Western Cape, South Africa
Job Description
Job Summary
As our Customer Experience Assistant, you'll embody our commitment to putting customers first. This isn't your average support job-it's about going above and beyond to create positive, memorable experiences for our customers, both proactively and reactively.
What You'll Be Doing:
- Deliver outstanding customer support across various platforms.
- Engage daily with customers over phone and email, resolving queries like a pro.
- Collaborate with internal teams to smooth out order issues and keep customers delighted.
- Own those on-the-go admin tasks like a true multitasking wizard.
- Strong verbal and written communication skills.
- Top-notch organizational and interpersonal abilities.
- Patience and empathy to handle every situation with care.
- A knack for problem-solving and turning challenges into wins.
- Comfortable in the fast-paced e-commerce scene.
- Ready to dive in, take initiative, and make an impact.
- Enjoy working as part of a close-knit, supportive team.
- A solid two years in customer service, hospitality, or retail.
- Matric? Yes, please!
- Diploma or Degree? Great if you have it, but it's not essential.
MyRunway is committed to transformation and redressing of past inequalities. Our employment equity goals will be taken into account in our selection process.
Thanks so much for your interest in MyRunway! We're lucky to receive a lot of applications, and while we try to respond to everyone, if you don't hear back from us within two weeks, it means we've moved forward with other candidates. We truly appreciate you taking the time to apply!
MyRunway
Recruiter
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Job Detail
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Job IdJD1391801
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCape Town, Western Cape, South Africa
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EducationNot mentioned