Job Description

Our upcoming 20th anniversary is a testament to our ambition for growth and energy. We value our people as much as we value our long standing relationships with our clients. Our dynamic and diversified service offering allows our staff to be part of creating intelligent solutions tailor made to our clients.

Purpose:

The incumbent is responsible to ensure that all customer queries are dealt with in an efficient manner and provides a high level of service to promote the company's products and services. The incumbent must have basic product knowledge and may be responsible for marketing the company's products and cross-selling them in an effective manner.

Monitor client satisfaction and build relationships with current and potential clients. Follow up on 3rd party deliveries. Follow up on collections from local/regional offices. Problem solving on deliveries, mailing accounts with futile trip charge. Handling problem solving. Follow up on outstanding quotes. Monitor/update customers on special shipments. Know truck arrival times for all branches daily. Respond to all queries within thirty minutes. Daily reporting on any unresolved issues and written complaints received to Management. Forward possible leads to relevant salesperson in the respective regions as well as quotes done for non-account clients. Run delivery reports by customer as and when required by management. Assist with data and POD capturing when needed. Obtain daily floor check report from operations and add notes to Parcel Perfect. Arranging/following up with agent collections. Obtaining PODs from agents from their websites. Manage discrepancy reports and advising clients of damaged cargo. Handling cash sales. Any other ad-hoc tasks that may be required.

Skills, Qualifications & Experience

Senior Certificate (NQF 4). 2 - 3 years experience in a similar role. Familiar with Parcel Perfect system. Excellent proficiency in English (read, write and speech). Professional and presentable. Telecommunication. Excellent ability to give attention to detail. Ability to work accurately at a fast pace. Good organising and prioritising skills. Ability to work in a systematic, methodical and orderly way to achieve goals consistently. Computer literate and able to work with Microsoft Office (Especially Excel). Target driven and motivated by a strong sense of urgency when supporting clients. Good communication skills with both internal and external clients.

PLEASE NOTE:

Should you not hear from us in 2 working weeks, you may consider your application as unsuccessful. The successful candidate will receive a full job description.

Job Type: Full-time

Ability to commute/relocate:

Boksburg, Gauteng: Reliably commute or planning to relocate before starting work (Required)
Experience:

Customer Service : 1 year (Required) Logistics : 1 year (Required) Parcel Perfect : 1 year (Required)
Language:

English (Required)
License/Certification:

Drivers License (Required)
Work Location: In person