Customer Relationship Manager
Roodepoort, Johannesburg, South Africa
Job Description
Duties:
- Lead and inspire a team of 6 Client Relationship Coordinators
- Oversee daily operations on online platforms and ticketing systems
- Manage and coordinate project schedules to ensure deadlines are met
- Monitor and guide the handling of job cards and service tickets
- Conduct regular client meetings (weekly and monthly)
- Proactively resolve client issues and ensure high satisfaction levels
- Optimise resource usage and operational efficiency
- 5+ years experience in a customer/client-facing role
- 2+ years managerial or supervisory experience
- Strong background in client service and coordination
- Experience in a Contact Centre environment (advantageous)
- Exposure to project management (beneficial)
- High attention to detail and excellent organisational skills
- Ability to multitask, manage priorities, and stay calm under pressure
Salary: R35,000 basic (based on experience) plus benefits
Benefits: Medical Aid | Provident Fund | 13th Cheque | Performance Bonus
Beware of fraud agents! do not pay money to get a job
MNCJobs.co.za will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD1441426
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:R35000 per month
-
Employment StatusPermanent
-
Job LocationRoodepoort, Johannesburg, South Africa
-
EducationNot mentioned