Job Description

The Role

Our client is seeking a highly motivated and customer-focused Customer Relations Assistant to join their team. The successful candidate will provide exceptional service to their clients, manage customer relationships, and will be responsible for the accurate and timeous loading of orders.

KEY RESPONSIBILITIES:

Liaise with independent clients via telephone on a bi-monthly rotation Understand market dynamics, competitors, and core client needs Develop reports and insights based on customer interactions Provide weekly management reports on calls and key insights Support onboarding of new customers and ensure that they are satisfied Escalate and coordinate customer issues with relevant departments Manage/ track and loading of

all

sales orders placed on various internal systems

Skills and Experience

REQUIREMENTS:

Matric Certificate 2-3 years of experience in a customer care role Excellent phone and verbal communication skills Active listening skills Strong admin skills Experience with accurate order loading and management Ability to prioritize and manage time effectively Knowledge of cell phone accessories and Apple products Customer-focused with ability to interact with diverse personalities Familiarity with CRM systems Ability to work with Microsoft Office (Excel, Word etc) Knowledge of Xero & Cin7 would be advantageous Highly motivated and able to work well under pressure Proven and contactable references

Other

THE IDEAL CANDIDATE:

Adaptable, efficient and able to manage multiple tasks A self-starter with sequential and proactive thinking Emotionally intelligent with excellent language skills Ability to handle complex and sensitive issues

Must live in Plett or surrounds.

Please e-mail your cv in MS Word format together with a small suitable photo of yourself for front of cv purposes

All POPI requirements respected.


Should you not receive a response within 10 days please consider your application unsuccessful. Thank you!




Job Reference: LHR00098