Customer Relations Manager (crm) Automotive Dealership
Johannesburg, Gauteng, South Africa
Job Description
Our client, a respected name in the automotive retail industry, is seeking an experienced and dynamic Customer Relations Manager (CRM) to lead the after-sales and service team at their dealership in Johannesburg.
This is an excellent opportunity for a high-performing individual with leadership experience in the automotive sector who is driven by customer satisfaction, team management, and business growth.
Location: Johannesburg
Salary: R20,000 R28,000 Basic + Commission & Incentives
? Benefits: Medical Aid | Provident Fund
Minimum Requirements:
- Proven experience in the automotive industry, preferably in after-sales or service operations
- Strong leadership skills with the ability to manage and mentor a team of Service Advisors
- Experience with customer bookings, service delivery, and client retention strategies
- Ability to upsell service plans, extended warranties, and value-added products
- Skilled in handling customer complaints, queries, and escalations professionally
- Understanding of dealership operations and interdepartmental coordination (Sales, Parts, Service)
- Excellent communication and interpersonal skills; brand-focused mindset
- Ability to delegate tasks effectively and manage service workflows
- Strong analytical and reporting skills; experience monitoring KPIs and driving improvements
Lead, mentor, and manage a team of Service Advisors
Drive and optimise customer bookings, service excellence, and client retention
Coordinate processes and communication between Service, Parts, and Sales departments
Upsell service plans, extended warranties, and value-added products
Manage customer complaints, follow-ups, and escalations to resolution
Maintain brand standards and act as a Brand Ambassador
Ensure efficient workflow and task delegation across the service team
Monitor key service metrics and implement continuous improvements
Ideal Candidate Profile: ONLY AUTOMOTIVE EXPERIENCED CANDIDATES WILL BE CONTACTED
Minimum 5 years experience in a same role as CRM in the motor industry
Strong interpersonal, leadership, and conflict-resolution skills
Proven success in upselling products and managing service targets
Ability to manage and streamline multi-department processes
Tech-savvy with working knowledge of DMS and booking systems
Professional, customer-focused, and results-driven
Whats On Offer:
Basic Salary: R20,000- R28,000
Attractive commission and performance incentives
? Medical aid and provident fund contributions
Work with a reputable brand in the automotive space
Opportunities for career growth and recognition
Skills Required
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Job Detail
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Job IdJD1505192
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:R20,000-28,000 per month
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Employment StatusPermanent
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Job LocationJohannesburg, Gauteng, South Africa
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EducationNot mentioned