Job Description

Join our Team

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About this opportunity

As a Customer Operations Manager at the Group level, you will be responsible for leading C-Level engagement and defining and executing the group delivery strategy. Your role will ensure seamless execution across affiliates while benchmarking and aligning costs and delivery strategies. You will also oversee all financials related to the Customer Unit (CU) BNEW requirements across all affiliates.

Key Responsibilities:

Lead proactive business development and management of Ericsson resources to secure short- and long-term profitable Networks business. Own the Networks Roll-out Services Portfolio throughout the entire lifecycle. Be accountable for end-to-end account, business, portfolio, project operations, and delivery. Ensure healthy financials and manage stakeholder and customer relationships effectively. Guarantee all contractual deliveries are fulfilled in accordance with agreements. Align with overall service delivery processes, models, and strategies. Engage at the C-Level across group affiliates to drive Governance, alignment and execution. Define and execute group delivery strategy, ensuring seamless coordination through affiliates. Benchmark costs and delivery strategies to maintain competitiveness. Manage all financial aspects as per CU BNEW requirements across affiliates.

Leadership Skills:

Demonstrated senior leadership capabilities in managing and driving change in large, complex organizations with multiple customers. Strong cultural awareness with excellent interpersonal, communication, and networking skills. Exhibit thought leadership including enabling people, courageous leadership, integrity, customer excellence, and execution excellence. Ability to lead multicultural and multifunctional teams, fostering collaboration and empowerment. Act as a role model for collaboration, accountability, and the One Ericsson approach. Proven track record of leading organizations based on ethics and compliance.

Customer and Domain Engagement:

Responsible for achieving Domain Networks targets within the CU for the related accounts (e.g., Net Sales, Margin, Working Capital, Accounts Receivable). Ensure fulfillment of scope, time, cost, and quality for service delivery within the portfolio. Proactive engagement from sales through to delivery, influencing scope, deadlines, and customer expectations. Drive business impact and value creation through proactive customer engagement. Serve as a trusted advisor to the (Group) CTO organization. Preference for candidates with strong customer knowledge and cultural understanding.

Functional and Technical Expertise:

Established network within global and local business areas. Provide thought leadership and maintain technology expertise in the Network domain

Ericsson South Africa recruits in line with its Employment Equity plan and will therefore give preference to suitably qualified candidates who are members of designated groups.

Why join Ericsson?

At Ericsson, youll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of whats possible. To build solutions never seen before to some of the world's toughest problems. Youll be challenged, but you won't be alone. Youll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.


Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city:

South Africa (ZA) || Woodmead

Req ID:

770535