Customer Liaison Officer
Johannesburg, Gauteng, South Africa
Job Description
Job Purpose:
To ensure smooth sales operation and satisfactory customer service to all our customers (internal and external).
Minimum Requirements:
- Grade 12 or equivalent
- A minimum of 2-3 years Call Centre and Customer Service experience.
- Must be IT literate, and proficient specifically in Microsoft Office (Excel), Sales Force and SAP.
Order Processing
- Contacting customers daily as per calling schedule.
- Receive calls & orders from customers.
- Liaison with the Business Representative.
- Receive and action work instruction/s from Business Representative.
- Check account status, credit viability and limits.
- Check stock availability and advise customer.
- Generate orders on SAP as per generate order procedure.
- Release order (invoice generation) for shipment and FLO.
- Advise Warehouse & Distribution Manager, supervisor and Value logistics supervisor on orders not released.
- Control special, late and same day deliveries by recording these deliveries on the special/ late delivery book.
- Advise customer of planned delivery time.
- Actioned by customer liaison officer directly/or only from the business representative.
- Generate order on SAP as per claims procedure.
- Generate order on SAP as per rotation procedure.
- Generate instruction on SAP as per Check & charge procedure.
- Release order (invoice generation) for shipment and FLO (Feedback Logistics Optimizer).
- Oversee daily general admin duties to support all customer services function
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Job Detail
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Job IdJD1294021
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationJohannesburg, Gauteng, South Africa
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EducationNot mentioned