Job Description

Department

Safricloud - IT

Position

Customer Experience Systems Engineer

Permanent

- Permanent

- A 3 months' probation period will apply prior to the appointment being

made

Fixed-Term

Expected Start Date: 1 st January 2026

Reports To

Charl Strauss

Purpose of the Job

Provide support to Safricloud customers. VoIP/ Genesys/ Vicidial/ QContact

Minimum Qualifications

and Experience

Matric

Diploma in IT

Industry certification (Microsoft Azure, AWS, Fortinet)

5 years' experience in a Mid level IT Support Role including VoIP/ CcaaS

Job Responsibilities

Microsft Server Administration

Linux Server Administration

Network and Firewall Support

Microsoft Azure Administration

Sharepoint Administration

VoIP Services Support

Viccidial support and

configuration

Genesys Cloud CX

implementation and support

Qcontact implementation and

support

Competencies Required

Strong Windows and Server Administrative skills

Strong troubleshooting skills & experience,

Experience in Azure Infrastructure management

Vicidial Administration,

Genesys Architect flows, Digital Channels, SIP, QA

Additional Competency

Testing

reliable, energetic, goal-oriented, self-motivated and excellent time

keeping. own reliable transport, Team player

Salary; Incentives &

Commissions

Negotiable based on Experience

Working Hours

(Mon- Fri / Mon -Sat)

Normal working hours 8am- 5pm

Rotational standby, 1 weekend a month

Department

Safricloud - IT

Position

Customer Experience Systems Engineer

Permanent

- Permanent

- A 3 months' probation period will apply prior to the appointment being

made

Fixed-Term

Expected Start Date: 1 st January 2026

Reports To

Charl Strauss

Purpose of the Job

Provide support to Safricloud customers. VoIP/ Genesys/ Vicidial/ QContact

Minimum Qualifications

and Experience

Matric

Diploma in IT

Industry certification (Microsoft Azure, AWS, Fortinet)

5 years' experience in a Mid level IT Support Role including VoIP/ CcaaS

Job Responsibilities

Microsft Server Administration

Linux Server Administration

Network and Firewall Support

Microsoft Azure Administration

Sharepoint Administration

VoIP Services Support

Viccidial support and

configuration

Genesys Cloud CX

implementation and support

Qcontact implementation and

support

Competencies Required

Strong Windows and Server Administrative skills

Strong troubleshooting skills & experience,

Experience in Azure Infrastructure management

Vicidial Administration,

Genesys Architect flows, Digital Channels, SIP, QA

Additional Competency

Testing

reliable, energetic, goal-oriented, self-motivated and excellent time

keeping. own reliable transport, Team player

Salary; Incentives &

Commissions

Negotiable based on Experience

Working Hours

(Mon- Fri / Mon -Sat)

Normal working hours 8am- 5pm

Rotational standby, 1 weekend a month

Job Type: Full-time

Work Location: In person