Customer Experience Specialist Global Grade 10
Isando, GP, ZA, South Africa
Job Description
Key Output
Maintain CX data system - customer complaints and reporting Develop and manage new customer loyalty projects within acceptable timelines Collate, enhance and manipulate raw data for higher level analysis for senior management Maintain customer experience data to calculate the low levels of customer loyalty. Execution of CX strategy Managing internal stakeholder relationships Analysing and reporting on CX results, including deep dives Development and implementation of Customer Journey Maps Presenting to LOB Managers and Senior Management Coordinate market research Development and execution of action plans based on research results Managing CX reports Managing relationship with Caterpillar DSD
Drive CX awareness and culture within the organisation Managing service providers Drive NLS and CSI
Qualification, Experience and Competencies
Customer Experience qualification Three-year marketing degree or equivalent advantageous Three years working experience in customer experience Three years Barloworld Equipment knowledge and understanding of organograms advantageous Project management experience Strong analytical skills Innovative problem solving Liaison and relationship building Planning Organising and monitoring Drive and resilience * Follow through with tasks
Beware of fraud agents! do not pay money to get a job
MNCJobs.co.za will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD1489400
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationIsando, GP, ZA, South Africa
-
EducationNot mentioned