Job Description

Closing Date 2025/12/10
Reference Number EDU251120-1
Job Title Customer Experience Administrator - Tyger Valley/Parc du Cap
Job Type Fixed term
Campus Tyger Valley
Department Customer Experience and Campus Operations
Number of Positions 5
Location - Town / City Cape Town
Location - Province Western Cape
Location - Country South Africa
Minimum Education Level Bachelors Degree | Advanced Diploma
Job Category Customer Service
Job Advert Summary
Eduvos is seeking to employ the services of a Customer Experience Administrator. This role will be based at our campus and offices in Tyger Valley. Successful candidates must demonstrate willingness to work shifts - Flexi-time, Hours from 8:00 - 15:00, and 11:00 - 19:00, Saturdays 8:00 - 14:00.
Position type
Fixed Term
Purpose of the role
This role is pivotal in ensuring a seamless and positive experience for all clients, both online and on campus, and involves close collaboration with various departments to uphold our high standards of customer satisfaction.
Minimum Requirements

• Final year student or graduate
• Own reliable transport.
• Computer literacy (proficient in MS Office and online systems).
• Excellent communication and interpersonal skills.
• Strong organisational and administrative abilities.
• Ability to work independently and as part of a team.
• Willingness to work flexi hours: Hours from 8:00 - 15:00, and 11:00 - 19:00, Saturdays 8:00 - 14:00.

Duties and Responsibilities
Key Responsibilities

• Provide support to customers (students, prospective students, and other stakeholders) with all experience-related queries and processes, both online and on campus.
• Assist with data integrity checks to ensure accurate and up-to-date customer information.
• Guide customers and prospective customers with campus tours and logistical navigation for classes or events.
• Support relevant departments with administrative tasks and duties to expedite an excellent customer experience.
• Assist in the administration and activities required for the execution of customer experience campaigns and fast-tracked processes.
• Scan and securely save personal information of customers as required for regulatory and operational purposes.

Functional and Behavioural Competencies
Behavioural Competencies

• Written communication
• Verbal communication
• Action orientation
• Attention to detail
• Initiative and responsibility
• Constructive teamwork, relations and networking

Skills Required