Job Description

Our client is looking to employ a Customer Engineering Support Manager.

Purpose

• The Territory Customer Engineering Support Manager operates in two environments: Tire & Vehicle Technologies and Tire Business.

• Bring the team to achieve the results associated with its mission and to satisfy its customers and partners over the long term by implementing accountability and the continuous development of people.
• Depending of Domains, organizes and synthesizes Surveys in the field, in order to improve the quality of our offer (products and services) and manage residual risks on new technologies or designs.
• Organizes, analyzes and synthesizes and can also collect in the field usage conditions of products and associated services, in order to improve the relevance and the value of our offer and identify risks.
• Selects, organizes and provides Technical Support to OE/RT Customers and to M&S teams, in order to promote and optimize the Benefits that our Products and Services bring to the Customer, maximize technical added value and reduce risks.
• Builds the synthesis of environment monitoring, field performances of our Products & Services vs. Competition, Weak Signals and/or Alerts including xe2x80x9cCopycatxe2x80x9d; contributes to elaborate corrective actions and manages actions for market interventions.
• Monitors the resolution of Customer dissatisfactions in the spirit of Customer Centricity and Protection of the Company, and in compliance with Product Liability Processes and References. In his(her) reference domain, manages all Product Liability matters as Product Liability Correspondent for the Territory and Product Category.

• Exceptional technical expertise with management experience
• Must be a Service Engineer/Mining Engineer
• Mining experience essential
• Might be required to travel/relocate
• Highly technical & strong analysis qualities
• Behaviourally must be a team player, be collaborative and have management experience
• Qualification: Mining/mechanical/civil engineer

• R600k xe2x80x93 R660k
• Plus excellent benefits

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