Customer Contact Centre Agent Based In Northriding

Johannesburg, GP, ZA, South Africa

Job Description


You're an important part of our future. Hopefully, we're also a part of your future! At B. Braun, we protect and improve the health of people worldwide. You support this vision, bringing expertise and sharing innovation, efficiency and sustainability as values. That's why we would like to keep developing our company with you. Keeping your future in mind, we're making a joint contribution to health care worldwide, with trust, transparency and appreciation. That's Sharing Expertise.


Customer Contact Centre Agent based in Northriding
Company: B. BRAUN MEDICAL (PTY) LT
Job Posting Location: ZA-Johannesburg (Randburg)
Functional Area: Customer Services
Working Model: Onsite
Requisition ID: 6725

Exciting Career Opportunity Exists for a Customer Contact Centre Agent based in Northriding



This is a full-time, permanent position based in Northriding reporting to the Team Leader for Queries and Loan Set.



Duties and Responsibilities

:



All activities should consistently be carried out with a customer-centric approach Always maintain a professional telephone etiquette-active listening Notify relevant stakeholders of any discrepancies and provide support to both internal and external customers Inform customers of any stock shortage or delay in supply or delivery Ensure that queries received from customers are dealt within an efficient, professional, and courteous manner Maintain relationships with customers to ensure customer retention. Ensure that everything received via BSMART & MITEL is actioned timeously Accurate capturing and processing of Queries/Credits/Debits/Returns Follow up on all customer returns/Product complaints applicable for credit Address customer issues by clarifying complaints, identifying the problem, choosing and explaining the best solution, facilitating corrections, and following up to ensure resolution Be able to collaborate effectively with other teams Identify and evaluate customers' needs to ensure their satisfaction

Educational Qualifications and Professional Experience:



Matric and/or qualifications/certificates related to Customer Services Previous customer service or sales experience would be beneficial (internal or external experience)

Skills and Competencies:



Customer-focused mindset Excellent communication, presentation, and interpersonal skills Excellent time management Ability to work collaboratively within a multi-matrix company in a fast-paced, dynamic environment Digital literacy specifically in SAP and Office 365 suite (minimum 3 years of experience working on SAP)

Equality, Diversity, and Inclusion Statement



As a global company and an equal opportunity employer, B. Braun embraces and encourages diversity, and we encourage applications from all different backgrounds to represent the customers and partners that we support.


Application Submission Requirements:



Interested

EXTERNAL

candidates who meet the above requirements, are also welcome to apply by

submitting their CV

to recruitment.za@bbraun.com .

All

applicants are required to

include the Job Title

of the position that they are applying for

in the subject line

.

Closing Date:



Monday, 04 August 2025



Should you not receive a response within

14 days of the closing date , please consider it unsuccessful.

Beware of fraud agents! do not pay money to get a job

MNCJobs.co.za will not be responsible for any payment made to a third-party. All Terms of Use are applicable.


Related Jobs

Job Detail

  • Job Id
    JD1474691
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Johannesburg, GP, ZA, South Africa
  • Education
    Not mentioned