Job Description

###

Job Advert Summary

At

Volvo Cars

, we believe in delivering exceptional customer service and ensuring our clients have the best possible experience with our products. As a leading retailer of Volvo Cars, we are looking for a passionate and dedicated

Customer Champion

to join our team.



As a key member of our

Customer Service Team

, you will be responsible for ensuring that every client has their concerns addressed quickly and effectively, maintaining high levels of satisfaction across both sales and aftersales. You will work directly with clients to resolve complaints before they escalate, and help turn challenges into opportunities for growth and improvement.

Salary structure:

Basic monthly salary Provident fund & Medical aid benefits
###

Minimum Requirements

Grade 12 or equivalent 3Years previous experience in a client service or complaints resolution role in the automotive or retail environment Strong knowledge of vehicle maintenance and repair procedures Excellent communication and customer service skills Ability to work in a fast-paced environment Detail-oriented with strong organisational skills Positive attitude and willingness to learn Proficient in automotive systems Valid driver's license Clear criminal record
###

Duties and Responsibilities

Customer Interaction:

Address client issues and concerns promptly, resolving complaints before they escalate into formal complaints.

Customer Satisfaction:

Keep client satisfaction at the forefront of all interactions, ensuring a positive experience throughout the entire client journey. Use your judgment and manage a goodwill budget to offer timely solutions that delight clients, even when they've experienced challenges with their purchase or aftersales service.

Complaint Resolution:

Meet with clients to discuss complaints, gather details, and provide solutions to ensure satisfaction.

Cross-Department Collaboration:

Work closely with various departments to ensure that complaints are resolved efficiently and satisfactorily.

Reporting & Documentation:

Prepare detailed reports summarizing complaint data for management review and maintain accurate records of all activities related to complaints.

Follow-up:

Ensure client concerns are fully addressed by following up after the resolution of complaints to verify continued satisfaction.

Policy Compliance:

Adhere to company policies and processes, as well as manufacturer guidelines. *

Training & Development:

Participate in training and team events to continue growing your skill set and knowledge.