Job Description

###

Problem-Solvers Needed!!

Are you a person who

loves solving problems, figuring out how things work, and helping others with quick effective solutions

? You thrive in troubleshooting, staying one step ahead, and making sure everything runs smoothly. If that sounds like you,

don't wait - apply now

and be the

superhero

our client's customers need!

ClearSource is seeking an

exceptional customer service professional

to join our team as a

Customer Care Specialist

. In this role, you will provide

technical product support

for our client's premium line of grills and smart meat thermometers. You will help customers troubleshoot product issues through information they provide and through real-time data from an app connected to the product. We need individuals with a strong focus on

customer experience

who can think on their feet, solve problems, and deliver friendly, effective solutions.

What you will do as a Customer Care Specialist

Assist customers

with inquiries about product features and troubleshooting issues.

Diagnose and resolve issues

with a combination of customer input, app-provided data, and

your creative and problem-solving skills

while using an extensive knowledge base. Ensure each interaction is handled with

patience and care

, making the customer feel valued. Work closely with your

Team Lead

to meet

Key Performance Indicators

(KPIs), such as schedule adherence, customer satisfaction (CSAT), and service levels. Continuously

improve your skills

through coaching and feedback to deliver an excellent customer experience.

What We're Looking For

High school diploma (or equivalent).

1+ year of experience

in a

call center

or

customer support

role. Experience with

troubleshooting

or

problem-solving

, preferably with technology or smart devices. Strong English communication skills (B2+ or higher). A

customer-first mindset

with the ability to

listen, empathize,

and deliver

timely, accurate solutions

.

Why ClearSource?

ClearSource is a global BPO with a core purpose of "

Making Lives Better

" - the lives of our employees, our clients, and their customers. We are passionate about our Core Values which go the heart of what we do every day!Customer First - We share an intense passion for creating an exceptional customer experience. Personal Accountability - Commit to do the right thing and do it. Humble Courage - Be brave enough to seek, deliver, and accept feedback. Hungry - Do your best every day to make great things happen. Happy & Healthy - Choose well, live well.

Do these values resonate with you?

Do you strive to provide an exceptional, authentic customer experience every day?



If the answer is yes, apply now to join our team!!

What We Offer

ClearSource offers a

competitive salary

as well as

opportunities for career growth and professional development

. We have an

inclusive culture that values diversity

and the contributions our employees make to ClearSource's success.

We also offer:

Medical Aid Retirement Fund Risk Policy (Funeral, Life & Disability Cover)

Come join our team and see why ClearSource is an employer of choice.






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