Job Description

Customer Care Specialist - GKA
Midrand
Regular
MERIEUX NUTRISCIENCES
As a trusted partner, our Public Health mission is to make food systems safer, healthier and more sustainable. Throughout our global network in 27 countries, we offer to our customers a wide range of testing and innovative solutions dedicated to preventing health risks related to food, environment and consumer goods. External growth has been a key pillar of our history with more than 40 acquisitions completed in the last 10 years.
If you want to contribute to an inspiring long-term purpose, to be part of a fast growing company on a high-value market with significant build-up opportunities, and to grow in an entrepreneurial and warm environment, join us!
YOUR DAY TO DAY LIFE
We are looking for a Customer Care Specialist - GKA in STELLENRYK BUILDING, CONSTANTIA PARK, 16TH STREET, MIDRAND, JOHANNESBURG, GAUTENG 1685 ZAF. Your mission will be to:
We currently have a vacancy for a Customer Care Specialist - GKA in our Midrand branch for a dynamic go-getter with a qualification in Microbiology, Biotechnology, Food Chemistry, Food Nutrition, Food Technology or related.

• Acting as the primary contact for assigned key accounts and co-ordinating related technical support activities for clients, ensuring world class service.
• Liaising between our laboratories and clients regarding any queries, issues and follow-ups which need to be addressed.
• Ensuring laboratory results and additional information reach assigned clients according to their requests and within agreed time frames
• Issuing of quotes, proposals and/or proforma invoices for key accounts.
• Working in Salesforce CRM systems to manageaccount and contact information.
• Are you solution-driven? Given the nature of this role, we're looking for a strong problem solver with attention to detail.
• Solid organisational skills and muti-tasking abilities are key
• This position will suit an individual with a high level of independence and initiative.
• Above average front-end computer skills are necessary.
• Practical experience in a commercial laboratory setting will be advantageous.

YOUR PROFILE

• 3 - 5 years of experience with a customer care role.
• Experience working with multi-national companie
• The ideal candidate will possess a degree in Food Science, Food Chemistry, Food Technology, Food Nutrition or related fields. A broad knowledge of food testing methods and scientific processes is necessary.
• Good with people and love to talk. Strong interpersonal skills and client service experience are important.
• Work well in a fast-paced environment
• Are you a team player? You'll need work well within a team and with other departments

WHY JOIN US?

• Because you would contribute to an inspiring Public Health purpose, supported by long-term and visionary shareholders.
• Because you would have an impact on our strategic pillars that build on 50 years of experience and expertise.
• Because you would be part of a community of an enthusiastic and skilled group of people who love co-building together and serving a purpose bigger than them.
• Because you would be welcome as you are, in a diverse and open-minded environment that is rich in our singularities and differences.
• Because you would grow in an international group of more than 8200 fantastic team members, with plenty of opportunities to learn and share.

Ready for the journey?
To apply please click on 'Apply now' button

Skills Required