Customer Care Centre Consultant Gauteng, Edenvale
Johannesburg, Gauteng, South Africa
Job Description
Duties include
- Manage high volumes of inbound and outbound customer calls, emails, and messages professionally and efficiently.
- Facilitate the complete customer care process, ensuring enquiries and complaints are resolved promptly.
- Maintain detailed records of customer interactions, complaints, and resolutions with appropriate escalation to departmental heads when required.
- Liaise with specialists or relevant departments to provide accurate and timely solutions to customers.
- Engage in lead generation through cold calling and customer follow-ups.
- Provide accurate management reports and feedback to support operational improvement.
- Ensure high standards of telephone etiquette, professionalism, and customer engagement at all times.
- Grade 12 or equivalent; tertiary qualification (certificate/diploma/degree) advantageous.
- 2-3 years' experience in a customer service or contact centre environment; dealership experience preferred.
- Proficient in MS Office; knowledge of CMS or motor industry customer case management systems is a plus.
- Excellent verbal and written communication skills in English and a local language.
- Strong negotiation, problem-solving, and customer engagement skills.
- Mature, reliable, self-motivated, target-driven, organized, and a team player.
- Must reside in the East Rand or within close proximity to Edenvale.
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Feel free to contact Hayley directly on or send a WhatsApp to for more information.
Skills Required
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Job Detail
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Job IdJD1544892
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationJohannesburg, Gauteng, South Africa
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EducationNot mentioned