Job Description

We are looking for a Customer Care and Supply Chain Specialist to join our team at QIAGEN SA in Johannesburg (this is a hybrid role). This is a dynamic role that bridges customer support and supply chain management, ideal for someone who is detail-oriented, responsive, and solutions-driven.
Key responsabilities:
- Addressing customer inquiries and resolving issues promptly.
- Ensuring customer satisfaction by providing accurate and timely information.
- Overseeing and procuring materials, managing order prices and quantities.
- Receiving shipments and organizing inventories.
- Forecasting demand, responding to changes in demand, and resolving supply chain issues.
Position Requirements
- Bachelor's degree in supply chain management, logistics, business administration, or a related field.
- Previous experience in supply chain management, logistics, or procurement. Experience in customer service or a related field is often preferred.
- Excellent communication and interpersonal skills, proficiency in customer service software, problem-solving abilities, and a strong focus on customer satisfaction.
- Strong analytical skills, proficiency in supply chain software, SAP, SFDC, excellent communication and negotiation skills, and the ability to manage multiple tasks and deadlines.
- Advanced level of English, both spoken and written.
What we offer
- Bonus/Commission
- Local benefits
- Referral Program
- Volunteer Day
- Internal Academy (QIALearn)
- Hybrid work (conditional to your role)
- Employee Assistance Program and internal QIAGEN communities
Our people are the heartbeat of everything we do. Passion drives us as we push boundaries to innovate and evolve. We inspire with our leadership and make an impact with our actions. We cultivate a collaborative, supportive environment where each individual and team can flourish. We champion accountability and encourage entrepreneurial thinking.
QIAGEN is committed to creating an inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or disability.
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