Applications are invited for the Customer Care Agent position to be based in Middelburg.
PURPOSE OF THE ROLE: The Customer Care Agent will be the facilitator of the relationships between the business and the client, building an emotional connection with the brand and their customers, achieving customer centricity. Answering customer questions and addressing concerns. Problem solving and solutions. Data analysis, preparing correspondence, and fulfilling customer needs to ensure customer satisfaction.
Key Performance Areas would include, but are not limited to:
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