Job Description

Gadgetboss trading as Clicknow is a dynamic and innovative E-commerce company that has been a leader in the online retail industry for 6 years. We take pride in delivering high-quality products and exceptional service to our valued customers. As our business continues to grow, we are seeking a passionate and experienced Front Desk Sales & Customer Care Agent to join our dedicated team.

Key Responsibilities:

- Customer Support: Provide first-class customer service through various online channels, including email, live chat, and social media, addressing customer inquiries, issues, and concerns promptly and professionally.

- Sales Assistance: Assist customers with product selection, order placement, and payment processing, driving sales and ensuring a seamless shopping experience.

- Order Management: Manage and monitor customer orders, including order tracking, returns, and exchanges, ensuring accurate and timely resolutions.

- Product Knowledge: Stay up-to-date with our product offerings, features, and promotions to provide accurate and informative responses to customer queries.

- Issue Resolution: Investigate and resolve customer complaints, escalate complex issues as needed, and maintain comprehensive records of customer interactions.

- Feedback and Improvement: Gather customer feedback and insights to help improve our services and products continually.

- Team Collaboration: Collaborate with cross-functional teams, including logistics and sales, to ensure a unified approach to customer care.

Qualifications:

- Minimum of 2 years of experience in front desk sales and customer care.

- Exceptional communication and interpersonal skills, both written and verbal.

- Proficiency with online customer service tools and platforms.

- Strong problem-solving abilities and a customer-centric mindset.

- Familiarity with e-commerce and online shopping processes.

- Ability to work in a fast-paced, dynamic environment.

- Detail-oriented with excellent organizational skills.

- A positive attitude and a passion for customer satisfaction.

How to Apply:

If you are a results-driven individual with a passion for delivering outstanding customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter detailing your relevant experience with the subject line "Front Desk Sales and Customer Care Agent Application."

Join our team and be a part of a company dedicated to providing exceptional service and quality products to our customers. We look forward to welcoming you to Gadgetboss!

Job Type: Full-time

Pay: R5500,00 - R7000,00 per month

Work Location: In person