Job Description

ISTA Personnel Solutions is a dynamic and fast-growing BPO company. We are not a recruitment agency - we operate as a dedicated extension of our clients' teams, delivering high-quality service with precision, efficiency, and a personal touch.
Our U.S.-based client providing dental care to nursing homes is looking for a Customer Billing Representative. The successful individual will handle customer billing inquiries, review account balance details to determine the appropriate method to collect and accurately document accounts.
PLEASE NOTE:

• Working Hours: Monday - Friday | 9:00 AM - 6:00 PM EST (4:00 PM - 01:00 AM South African time - subject to daylight savings).
• Public Holidays: This role requires working on both South African and U.S. public holidays (compensation for SA public holidays in accordance with the BCEA).
• Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Applicants without a fixed fibre line cannot be considered.
• Power Backup: Reliable backup required to manage load shedding or outages. Applicants without a power backup cannot be considered.
• Work Environment: Fully remote.

Job Responsibilities (not limited to):

• Manage customer accounts by reviewing outstanding balances and identifying the appropriate course of action for resolution.
• Communicate clearly and professionally with customers via phone and email to address billing inquiries, provide account updates, and resolve discrepancies.
• Maintain accurate and detailed records of all interactions, payment arrangements, and account status updates in internal systems.
• Collaborate with internal teams to ensure account information is accurate and up to date.
• Follow up consistently on past-due accounts to facilitate timely collections while maintaining a positive customer relationship.
• Assist in preparing financial documentation and reports related to billing and collections activity.

Requirements

• Strong attention to detail with a methodical and analytical approach to problem-solving.
• Excellent verbal and written English communication skills.
• Proficient in Microsoft Office Suite, particularly Excel and Outlook.
• Ability to remain patient, empathetic, and professional in all customer interactions.
• Experience in healthcare, medical billing, or regulated billing environments is advantageous.
• Hands-on experience with accounts receivable, invoicing, and statement validation.
• Experience using billing or accounting systems (e.g., QuickBooks or similar platforms) - QuickBooks experience will be highly advantageous.
• Experience liaising with third parties (e.g., insurers, service providers, or external clients) regarding billing queries.
• Ability to manage multiple accounts and priorities in a fast-paced environment.

If you are not contacted within 14 working days, please consider your application unsuccessful.

Skills Required