Job Description

Job Title:

Customer Service Representative or Sales Representative

Salary:

Rands 7900 to 9500 per month + Incentives/Bonuses

Location:

On-Site, Capetown, South Africa

About Us:

TELUS Digital is a global leader in customer service and business process solutions. Our mission is to deliver exceptional experiences to our clients and their customers through innovation and dedicated service. We are committed to creating a positive and inclusive work environment where every team member can thrive.

Job Overview:

As a Customer Service Representative at TELUS Digital Philippines, you will be the first point of contact for our clients regarding their air purifier products. Your primary responsibility will be to handle inbound voice calls, providing high-quality support and solutions to our customers. You will play a crucial role in ensuring customer satisfaction and resolving inquiries efficiently.

Key Responsibilities:

Handle inbound voice calls from customers regarding products. Provide accurate information and assistance on product features, troubleshooting, and maintenance. Resolve customer issues promptly and professionally, ensuring a high level of customer satisfaction. Document and track customer interactions and feedback in our system. Collaborate with team members and supervisors to improve service quality and address recurring issues. Maintain up-to-date knowledge of products and services to provide accurate and helpful information.

Job Qualifications:

At least 2 years of college education with no call center experience is required. Senior High School (SHS) graduate or High School graduate with a minimum of 6 months of call center experience is acceptable. Strong communication skills in English, both verbal and written. Ability to handle customer inquiries with professionalism and patience.

Why Join Us:

Competitive salary and attractive incentive/bonus structure. Opportunity for career growth and professional development. Work in a supportive and inclusive environment. Be part of a globally recognized company with a commitment to excellence and innovation.

How to Apply:

Visit our Recruitment Hub at TELUS Digital Woodstock for a one-day onsite hiring process.

Or send an email to Allen.villar@telusdigital.com

Recruitment Hours:

Monday to Friday, 11 AM - 7 PM (except holidays)

Things to Bring:

Resume Valid ID

Look For:

TA Kai for faster processing!

Equal Opportunity Employer:

TELUS Digital is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We look forward to meeting you and helping you start your career with TELUS Digital Philippines!

Job Type: Full-time

Pay: R7900,00 - R9500,00 per month

Work Location: In person