This role offers the opportunity to deliver high-quality support to the Middle East and Africa Customer Services Central Offer Desk. You will take on a variety of responsibilities designed to provide hands-on operational experience and a comprehensive understanding of the different functions within the MEA Business Management Team
What are my responsibilities?
Contract Management and Communication
Analysis and preparation of Service Contract calculations and Service Contract Offers within the MEA zone.
Establish and maintain strong communication channels to align key stakeholders and accelerate project outcomes.
Manage contracts, facilitate effective communication, and coordinate efficient order processing across cross-functional teams.
Maintain efficiency and timeliness across CS Central Offer Desk business operations
Customer Engagement and Service Promotion
Support the development and execution of market-driven service marketing strategies and promote value-added offerings.
Promote the Customer Services Portfolio through engaging presentations and strategic discussions with both internal and external stakeholders.
Support efforts to improve the Contract Capture Rate through ongoing collaboration with Account Executives and direct engagement with customers.
Proactively conduct and sustain customer visits to enhance consultancy and strengthen service support.
Operational Excellence
Responsible for calculating pricing and ensuring timely submission of offers to the Business Partner or customer.
Collaborate with the cross-functional teams and with various internal key stakeholders to design, develop, and drive Service strategies and business process improvements.
Maintain high standards of pricing and offer integrity.
Monitor and uphold the quality of pricing and data inputs in the CS CRM tool.
Maintain strict adherence to internal procedures and compliance standards.
Marketing & Strategy Development
Promotion of value-added services such as Customized Service Agreements, Enhanced Productivity Services, SRS, Healthineers Guardian Program etc.
Facilitate the rollout of strategic Service Options and Services, marketing plans within the Service offerings.
Ad-Hoc and Strategic Support
Support additional requests as needed, contributing to broader business goals.
What do I need to qualify for this job?
Bachelor's degree in business administration, Marketing, or a related field (or equivalent qualification).
Experience in pricing, bid proposal, quotations and contract management
At least 5 years of experience in Commercial Marketing or Business Development is expected, with preference given to those from the Medical Devices or Life Sciences industries.
Proficiency in Microsoft Office applications such as Word, PowerPoint, Excel, and Outlook.
Fluent in English
Ability to analyze and interpret complex Bid documents and Offer requirements.
Should exhibit strong critical thinking and numerical skills, with a proven ability to thrive both independently and in team settings.
Good Team Player with strong interpersonal and negotiation skills
Good time management skills, Ability to multi-task and work under pressure in a cross functional setting
* Knowledge and Experience with Power BI and SAP is advantageous.
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