Job Description

BE PART OF THE WORLD'S LARGEST LOGISTICS COMPANY
Deutsche Post DHL Group is the world's leading logistics and mail company.
We're one of the world's largest employers, operating in over 220 countries and territories. We're Europe's largest postal service, partner for eCommerce and pioneers in secure digital communication. We're number one in contract logistics and international express delivery, and a leader in the forwarding business.
Join us and you'll be working for a global company that's focused on service, quality and sustainability, and using the power of global trade to connect people and improve lives.
And not just for our Customers, but for every member of our Group too.
At DHL Supply Chain South Africa we're looking for...
Vacancy
Cross Border Controller
Role Outline
Responsible and accountable for the co-ordination and optimizing of Transport and sub-contractor fleet operations. This includes process of Obtaining, Planning, Allocating, Executing and Closing of loads. This position typically involves managing the day-to-day activities that support fleet operations, monitoring performance, analysing data, and ensuring that the company meets customer service agreements, safety, and financial targets.
Key areas of responsibility include:

• Receive and load requests
• Assess fleet availability
• Schedule load appointments
• Optimize the route planning
• Load and manage priorities
• Ensure that all load details, shipping documents are accurate recorded
• Ensure on time loading and off loading

Operational Planning and Coordination

• Route Optimization: Oversee the planning and optimization of truck routes to ensure efficiency, cost reduction, and on-time deliveries.
• Scheduling: Coordinate and schedule the timely dispatch of truckloads, considering driver availability, load capacity, and delivery deadlines.
• Resource Allocation: Ensure that the necessary trucks, drivers, and equipment are available for scheduled deliveries, and adjust as needed.
• Load Planning: Ensure that freight is loaded and transported efficiently, minimizing any potential operational issues.
• Tracking Shipments: Monitor the status of shipments and truckloads in transit to ensure they arrive on time and provide status updates to customers.
• Problem Resolution: Address any issues related to delays, damaged goods, or incorrect shipments and ensure solutions are implemented quickly.

Monitoring and Reporting

• Performance Tracking: Track delivery times, truck utilization rates, fuel consumption, and on-time performance.
• Key Performance Indicators (KPIs): Regularly monitor and report on key performance indicators such as cost per mile, load-to-truck ratio, and driver efficiency.

Financial Oversight

• Profitability Analysis: Review the financial performance of logistics operations, including assessing profitability per route or customer.

Compliance and Safety Management

• Regulatory Compliance: Ensure that all operations adhere to transportation regulations, including state, and local laws related to trucking, such as Hours of Service (HOS) and safety standards.

Customer Service and Relationship Management

• Customer Communication: Act as a liaison between clients and the operations team to ensure service expectations are met and resolve any service-related issues or complaints.
• Service Level Agreements (SLA) Compliance: Ensure the logistics team meets customer-specific service level agreements, including delivery times and quality of service.
• Customer Feedback: Collect and analyse customer feedback to continuously with the view to improve service levels.

Technology and Systems Management

• Software Utilization: Use logistics software, GPS systems, and transportation management systems (Load pad) to manage operations, track shipments, and communicate with drivers and customers.
• System Updates: Ensure that operational systems and databases are up to date with the latest data and operational information.

Risk Management
Contingency Planning: Develop and implement contingency plans for emergency scenarios, including rerouting deliveries or adjusting schedules when needed.
Continuous Improvement

• Process Optimization: Identify opportunities for improving operational efficiency, reducing costs, or enhancing service delivery through process changes, technology integration, or driver performance improvements

Qualifications

• Matric
• Degree/ Diploma in Logistics or Supply Chain Management

Experience

• Min 5 years in transport/warehouse/logistics/FMCG environment
• Min 3 years management experience
• Customer Management at a senior level
• Experienced change manager
• Succession planning & development of key managers
• Finance/Profit & Loss Management
• Project Management
• People Management
• Understanding and prior exposure to Supply Chain Industry
• Management of people processes and systems
• Sound interpersonal skills with the ability to express an opposing view effectively and diplomatically
• Sound knowledge of fleet routing, general administration and product line and container/truck types
• Knowledge of the logistics process and fleet management software.
• Ability to quickly identify and resolve issues with bookings, routes and driver co-ordination
• Good analytical and numerical skills
• Must be able to document processes in MS Word and have the capability to draw up flow diagrams

Skills/Competencies

• Ability to work under pressure
• Attention to detail
• Apply Logical thinking
• Above average computer literacy
• MS Office (Excel, Word & PowerPoint)
• Ability to work in a fast-paced environment and manage multiple tasks effectively
• Excellent communication and interpersonal (communicating with various internal and external teams and departments)
• Excellent planning and organizational skills with the ability to work under pressure.
• Strong knowledge of logistics operations, transportation, and truckload management.
• Proficiency with transportation management systems (TMS) and fleet management software.
• Knowledge of regulatory requirements in the trucking and transportation industry.
• Conscientious with a good work ethic
• Self-driven - can work independently

Skills Required