Job Description

We are looking for a CRM Business Consultant to join our client, a leadign Health Tech company in Johannesburg's Northern Suburbs. Our client believes in transforming healthcare to enhance people's lives and they find creative ways to make healthcare more affordable and accessible to everyone - all through tech.

The company is a thriving and growing company that rewards great performance and offers wide and varied growth opportunities outside of the traditional progression (take my boss's job).

The main purpose of this role is to successfully onboard new clients through continuous engagement and to act upon upselling opportunities to provide further solutions.

Requirements and Skills:

• National Senior Certificate (Matric)
• Proficient in English
• 4+ years in client service in the healthcare and/or information technology sectors
• 2+ years training clients on software products
• 2+ years upselling products and services to existing clients
• 2+ years building strong and trusted business-level relationships with clients
• Data analysis and problem solving
• Advanced proficiency in Excel and/or Google Sheets is highly advantageous. (Experience working in Google Workspace is an advantage).
• Mindfulness and the ability to work in a team
• Attention to detail
• Relationship-building at all levels internally and externally, which requires exercising empathy
• Excellent communication skills
• Planning and organisational skills
• Time- and self-management skills
• Negotiation and upselling skills
• Sound knowledge of the SA private medical industry as well as medical practices is highly advantageous

Duties:

• Deliver on the desired end-to-end client experience
• Develop strong relationships with healthcare providers and illustrate our value proposition through ongoing interactions, supported by actionable insights
• Manage and take full ownership of a national portfolio of clients allocated to you
• On-board and train clients on new and existing products and processes through a combination of face-to-face, telephonic and digital channels
• Capture detailed records of all client interactions in CRM
• Collaborate across all Business Lines internally to manage your portfolio of clients in alignment to the budget
• Collaborate with New Business Consultants to ensure fast and sustained conversion of sales to transacting and satisfied clients
• Ensure clients continually experience a xe2x80x9cRemarkable Client Experiencexe2x80x9d

NOTE - We ONLY accept online applications. We do not consider direct applications via Whatsapp or email. SALARY DISCLAIMER: The advertised salary range is merely a guideline to attract a range of potentially suitable candidates to the advertised position. It is the prerogative of the future employer to offer a candidate any market related remuneration package in line with the candidatexe2x80x99s qualifications, skills and level of experience.

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