Crm Administrator (customer Relationship Management Administrator)
Pretoria, Gauteng, South Africa
Job Description
We are looking for a Customer Relationship Management Administrator in the Erasmusrand area in Pretoria East.
Requirements:
- Grade 12
- Recognised qualification in Customer Relations Management or any other relevant qualification.
- 3+ yearsxe2x80x99 experience in Customer Service / Relations environment.
- 3+ yearsxe2x80x99 experience in handling administrative functions.
- Customer Relationship Management & Service Delivery
- Execute administrative duties in accordance with the CRM framework which entails a formalised customer and service level management process between the business and the organisation.
- Effectively communication with management and customers regarding services required
- Attend incoming calls, WhatsApp queries and admin emails made by customers.
- Attend all incoming calls that come through the switchboard and direct them to the right people.
- Receive admin emails and transfer to relevant departments and others we assist where we can. E.g., status, logins and submission of documents
- Advice customers on how to write reports, CVxe2x80x99S and complete logbook.
- Uplift Customer Service by attending to all walk-in people.
- Resolve queries from registered persons and report to departmental managers and the registrar.
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Job Detail
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Job IdJD1263960
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationPretoria, Gauteng, South Africa
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EducationNot mentioned