Job Description

The key responsibilities are:

• Review and approve customer credit limits and payment terms:
• Regularly assess the creditworthiness of customers to set appropriate credit limits.
• Negotiate payment terms that balance company cash flow with customer needs.
• Review and develop internal procedures for approval:
• Streamline internal processes to ensure efficiency and minimize errors in approving credit.
• Review current approval workflows and update policies to reflect best practices.
• Ensure that staff is properly trained:
• Provide ongoing training for the team to ensure they are up to date with credit risk management practices, company procedures, and customer service skills.
• Manage staff to deliver on expected outputs:
• Set clear goals for the credit team, monitor performance, and provide support and guidance to meet organizational targets.
• Ensure that best practice processes and procedures are implemented and followed to reduce the group's credit risk to an acceptable level:
• Implement standardized processes for credit assessment, monitoring, and debt collection to minimize potential losses.
• Engage with credit insurers and ensure that policies are maintained and renewed on time:
• Work closely with credit insurance providers to protect against potential losses from customer defaults, ensuring that coverage remains active and sufficient.
• Engage with customers to build lasting relationships:
• Establish and maintain positive customer relationships to facilitate smoother credit transactions and enhance customer loyalty.
• Assist with debt collection efforts:
• Support the debt collection process by identifying high-risk accounts and ensuring follow-up actions are taken in a timely manner.
• Ensure that all requirements as per insurance policies are adhered to:
• Monitor compliance with the terms and conditions of credit insurance policies to avoid coverage gaps.
• Reporting on current debtor's book:
• Regularly report on the status of outstanding debts, including aged receivables, payment trends, and collections progress.
• Proactively manage credit risk of the business:
• Continuously assess the credit risk of the portfolio, identifying high-risk customers or sectors and taking proactive actions to mitigate potential losses.
• Build a high-performing team:
• Focus on developing a strong, cohesive team capable of achieving high performance through motivation, mentorship, and skill development.

Skills Required