Job Description

Job Classification

Job Family

Administration, Operations and Facilities

Career Stream

Administration, Transactional Processing and Production

Leadership Pipeline

Manage Self: Technical

FAIS Affected

Job Purpose

To provide client support service by applying sound credit risk management principles in early-stage collections through management of portfolios to help Nedbank reduce the impairment charge in line with business views.

Job Responsibilities

• Daily contact with clients to manage accounts timeously
• Engage with Internal and external stakeholders to manage to reduce impairment charge
• Maintain customer's trust through service, client experience and brand alignment.
• Solution for queries received within timelines
• Maintain accurate records of all communications and interactions with clients
• Collaborate with the stakeholders to maintain the business relationships for client service delivery
• Test and implement systems prior to roll out.
• Train, coach, support and guide staff on policies and systems.
• Effective resolution of queries.
• Write reports, executive summaries and newsletters monthly or quarterly for various stakeholders.
• Prepare papers for meetings
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives.
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.

Job Responsibilities Continue

People Specification

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

Business Related Degree

Essential Certifications

Preferred Certifications

Minimum Experience Level

5 years senior admin level in financial services industry

Technical / Professional Knowledge

• Administrative procedures and systems
• Banking procedures
• Business terms and definitions
• Business writing
• Cluster specific operations
• Data analysis
• Governance, Risk and Controls
• Relevant regulatory knowledge
• Relevant software and systems knowledge

Behavioural Competencies

• Adaptability
• Communication
• Collaborating
• Customer Focus
• Decision Making
• Managing Work

Please contact the Nedbank Recruiting Team at +27 860 555 566

Nedbank