Job Description

KEY RESPONSIBILITIES

Collections Process of 30, 45, 60- and 90-days accounts:

• Proactive and effective collection of debts;
• Posting and allocating daily receipts through the internal system (SAP)
• Ensure all allocation of customer receipts customerxe2x80x99s accounts are done daily;
• Meet and exceed cash flow targets by being responsible for monitoring debtors;
• Maintain customer credit limits according to credit policy;
• Keep the Age Analysis within the DSO target;
• Oversee the forwarding of monthly statements to clients.
• Releasing of orders, running of orders on hold report
• Management of account according to payment terms and credit limits
• Review and preparation of documentation for all amendments to credit limits/terms before escalation

Resolving of queries and customer reconciliation

• Resolving queries both internally and externally around outstanding invoices; Conduct monthly reconciliation of debtor accounts
• Weekly reconciliation of the bank for accounts receivable
• Review and preparation of reconciliation for customer accounts
• GL reconciliations & schedules on weekly & monthly basis

Management of new customer accounts

• Opening of accounts, check customerxe2x80x99s credit ratings, trade references and credit limits according to company policies
• Evaluate the information received for new account applications
• Liaison with CGIC for obtaining credit limits for new customers

Processing of companyxe2x80x99s invoices, credit notes and purchase requisitions (PR) on SAP

• Creating of PR and SES

Reporting

• Ensuring overdue customers are on hold and informing the sales team
• Keeping record of the new credit application list and sending it to the sales team
• Monthly reporting on age analysis 90 days & over, credit balance & debtor dos
• Preparing with year-end audits both internal & external

PRE-REQUISITES

• Relevant 3 to 5 years debt collection experience
• Relevant Diploma and/or Credit Management 1 and 2
• Proficiency on SAP

COMPETENCIES

Communication: (Level 2_ Tactical Lower)

• Asks open-ended questions that encourage others to give their point of view
• Checks understanding by stating what he/she understands of the message and asking the speaker to verify or clarify
• Shows respect for the opinion of others
• Uses interpersonal skills to build cooperative relationships
• Leverages working relationships with customers and colleagues to build strong connections, cooperation and collaboration
• Facilitates management of differences by addressing them openly and encouraging mutually beneficial resolutions
• Models interpersonal communication that invites participation and future dialogue

Resilience: (Level 2_ Tactical Lower)

• Measures progress against targets
• Acknowledges the work and contribution of others
• Adjusts activities/processes based on feedback
• Seeks to understand reasons for obstacles and to find ways to overcome
• Maintains performance after disappointment or rejection
• Assists others in dealing with disappointment/rejection

Teamwork/ Collaboration: (Level 1 _ Operational)

• Contributes willingly towards the accomplishment of own and team goals, doing his or her share of the work
• Demonstrates respect for the opinions and ideas of others
• Does not remain silent or withhold differing opinions in team settings
• Is willing to accept compromises to progress toward the achievement of group goals
• Follows through on commitments made to other team members
• Keeps people informed and up to date

Managing Conflict: (Level 1 _ Operational)

• Identifies conflict situations needing attention
• Aims to remain objective in a conflict situation
• Avoid bringing up topics that do not directly contribute to the resolution of conflict
• Treats conflict as an opportunity to gain a better understanding of ideas that differ from own and to clarify own viewpoints
• States own point-of-view without criticizing the other person's
• Responds to opposing views in a non-defensive manner
• Prioritize needs and goals, deciding what they are willing to give up and under what circumstances
• Communicates openly and respectfully when addressing problems

Written Communication: (Level 1 _ Operational)

• Keeps written material concise and relevant
• Writes concisely, using correct syntax, grammar, punctuation and spelling
• Uses appropriate style, register and tone
• Completes all written materials according to procedures and standards

Client Service and Support: (Level 1 _ Operational)

• Asks questions to identify needs and expectations
• Responds with the appropriate level of urgency
• Takes into account the impact on the client when carrying out onexe2x80x99s own job tasks
• Takes personal ownership in ensuring that expectations are met
• Asks questions about the satisfaction with the service provided

Work Management: (Level 1 _ Operational)

• Sets priorities with an appropriate sense of what is most important
• Manages time effectively to accomplish what needs to get done
• Knows the status of own work at all times
• Participates in planning sessions that affect own team

Pharma Dynamics