Job Description

Credit Controller

Location: Office-based, Umhlanga, Durban
Supporting the Shoreability Finance Team in the United Kingdom

About the Role

Shoreability is seeking a skilled and dedicated

Credit Controller

to join our Finance Department, based in our Umhlanga, Durban office. This position plays a key role in supporting our UK-based finance operations, ensuring the effective management of customer accounts and maintaining strong financial controls. The ideal candidate will be highly organised, detail-oriented, and experienced in managing credit control processes within a dynamic business environment.

Key Responsibilities

Take full ownership of assigned customer accounts, including the identification and management of overdue balances in accordance with company procedures. Support the resolution of customer disputes (e.g. equipment-related) to facilitate timely payments. Work closely with the Sales Ledger Administration team on tasks including credit balances, unallocated cash, and aged debt management. Process and review credit applications and conduct ongoing credit reviews. Administer the company's Direct Debit scheme and manage payment arrangements where required. Provide assistance across other customer accounts as needed. Contribute to Sales Ledger projects and departmental initiatives aimed at improving efficiency and control. Manage incoming customer communications, including credit card payments and requests for supporting documentation. Support additional financial tasks, such as issuing invoices, managing "on stop" orders, and assisting with monthly statement processing. Provide cross-functional support within the Finance Department when required. Participate in training and development programmes as recommended by management. Comply with all company policies, procedures, and quality standards.

Skills and Experience

Proficient in Microsoft Office applications, particularly Excel and Outlook. Sound knowledge of finance and credit control principles.

Minimum of four years' experience

in a credit control or related finance role (preferable). Strong customer service orientation and professional communication skills (verbal and written). Effective interpersonal and problem-solving abilities. High attention to detail, accuracy, and organisational capability. Ability to work collaboratively with colleagues in both South Africa and the United Kingdom.

Why Join Shoreability

At Shoreability, we are committed to excellence, integrity, and teamwork. This role offers the opportunity to work closely with our UK Finance Team while contributing to the success of an internationally connected business. You will be part of a professional environment that values accuracy, accountability, and continuous improvement.

Job Type: Full-time

Pay: R22000,00 - R24000,00 per month

Education:

Diploma (Required)
Experience:

Credit Control: 4 years (Required) finance and credit control : 2 years (Required)
Location:

Umhlanga Rocks, KwaZulu-Natal 4319 (Required)
Work Location: In person