Job Description

KEY RESPONSIBILITIES

Collections Process

Collections Process of all government entities Proactively and effectively collect outstanding debts Post and allocate daily receipts through the internal SAP system Ensure all customer receipts are allocated to accounts daily Monitor debtors and meet/exceed cash flow targets Maintain customer credit limits in line with the credit policy Keep age analysis within the DSO target Oversee the forwarding of monthly statements to clients Release orders and run the orders on hold report Manage accounts according to payment terms and credit limits Review and prepare documentation for amendments to credit limits/terms before escalation

Resolving Queries and Customer Reconciliation

Resolve queries regarding outstanding invoices both internally and externally Conduct monthly reconciliation of debtor accounts Perform weekly reconciliation of the bank for accounts receivable Review and prepare reconciliations for customer accounts Complete GL reconciliations and schedules on a weekly and monthly basis

Sales Administration

Serve as a first point of contact for client queries and support requests Coordinate the full sales process from order placement to delivery and debt collection Closely liaise with the distributor with regards to order placement and backorder allocations Handle general administrative tasks such as scheduling, correspondence, and internal communication workflows Assist with refining and documenting sales processes and workflows

Reporting

Provide weekly/monthly reports on age analysis for 90 days & over, credit balance, and debtor DSO and sales reports Assist with year-end audits, both internal and external Assist with pricing updates on master data in collaboration with Finance and Logistics

Required Skills & Competencies

Strong administrative and organizational skills Excellent communication (verbal & written) and customer service focus High attention to detail and accuracy Ability to manage multiple tasks and deadlines simultaneously. Proficiency with Microsoft 365 tools (Excel, Word, PowerPoint, Outlook) Strong problem-solving and time-management abilities

PRE-REQUISITES

3 to 5 years of relevant debt collection experience Relevant Diploma and/or Credit Management 1 and 2 * Proficiency in SAP