As a Credit Controller in the Healthcare industry, you will play a crucial role in managing and ensuring the timely collection of outstanding debts.
Responsibilities:
Manage the end-to-end credit control process, WhatsApp messaging, sending SMS's, collection calls, and debt recovery
Monitor and reconcile patients' accounts, ensuring accuracy and consistency in billing and payment records
Proactively contact patients to resolve payment issues and disputes
Implement and maintain credit control policies, procedures, and systems
Collaborate with internal managers to identify and minimize bad debts
Prepare regular reports on credit control activities and debt status
Provide outstanding patient/ doctor service, ensuring positive and professional patient/ doctor interactions
Meet hourly, weekly and monthly targets
Requirements:
Proven experience as a Credit Controller in the Healthcare industry
Strong knowledge of credit control practices, procedures, and regulations
Attention to detail and accuracy
Excellent understanding of healthcare billing and payment systems
Highly organized and detail-oriented
Strong communication and negotiation skills
Ability to work independently and as part of a team
Excellent Time Management Skills
Fluent in English
Understand and speak Zulu (Added Advantage)
Matric
Job Type: Full-time
Work Location: In person
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