Job Description

Role Overview
The Credit Controller plays a critical role in managing the firm's accounts receivable function, ensuring timely collections, accurate reconciliations, and effective stakeholder engagement. This role supports financial operations and contributes to the firm's cash flow and client service excellence.
Duties and Responsibilities
Accounts Receivable & Collections

• Monitor and reconcile client account statements to ensure accuracy and completeness.
• Follow up on outstanding payments and escalate overdue accounts to relevant stakeholders.
• Record all client communications and collection activities in the Case Management System (CMS).
• Collaborate with relationship attorneys to support collection efforts and resolve billing queries.
• Investigate and resolve unapplied payment matters.
• Process refunds and request write-offs in accordance with firm policy.
• Manage consolidated billing and finalize prebills for designated accounts.
• Retrieve remittance details from client portals and ensure timely, accurate payment allocation.
• Distribute special statements to clients within the first four working days of each month.
• Keep debtor days to a minimum and consistently meet monthly collection targets.

Accounting & Administrative Support

• Assist with month-end financial tasks, reconciliations, and reporting.
• Conduct company searches and assists with ad-hoc financial duties as required.
• Provide backup support for absent Credit Controllers when needed.

• pying and general office duties.

Skills and Knowledge

• Strong interpersonal and communication skills (verbal and written)
• Proven ability to build relationships with internal stakeholders and clients
• Excellent attention to detail and accuracy
• Effective time management and ability to work under pressure
• Ability to work with multi-currency accounts
• Solid understanding of debt collection principles and bookkeeping
• Proficient in data entry and record-keeping
• Advanced proficiency in MS Office (especially Excel)
• Experience with legal billing platforms and financial systems
• Ability to use initiative and work independently

Qualifications and Experience

• Matric or equivalent qualification
• Minimum 3 years' experience in Credit Control or Junior Bookkeeping, preferably in a legal or professional services environment
• Clear Criminal and ITC record

Skills Required