Job Description

As the Credit Controller you will report to the Global Accounts Receivable Manager, and will be working to maximise cash flow, whilst minimising the bad debt risk and maintaining significant external relationships.
You will be expected to provide a high level of customer service for both internal and external customers, and empowered to make day to day decisions in connection to the portfolio of accounts, which does not introduce an increased risk to Biocair.
Responsibilities will include:

• Daily management and processing of cash allocations for your customers, across various currencies, in line with agreed timelines ensuring accurate postings are made.
• Invoicing, cash chasing and reconciliation of customer ledgers within your regions, as well as credit checking and onboarding of new customers. Monthly calls with Global Accounts Receivable Manager and Sales team to review and escalate any customer queries.
• Cash collections in line with set monthly targets.
• Responding to, and/or escalating, all enquiries arising from invoicing and account-based queries including customer account reconciliations, ensuring to highlight any queries that concern regulatory, tax or banking matters.
• Actively identifying opportunities for improvements to existing processes and supporting with any resulting actions in relation to the Accounts Receivable team.

Our company values matter, and guide all that we do each day. The successful candidate will be expected to operate in line with them as we strive to be the provider of choice for specialist logistics solutions to the global scientific community; based on the highest levels of care, expertise and precision; enabling our customers to retain absolute focus on research and development.
In addition, you will demonstrate these key competencies:

• Previous demonstrable credit control experience, with experience of working on international ledgers.

• Knowledge of credit checking, credit risk assessment and monitoring.
• Strong organisation skills with the ability to balance a diverse workload, prioritise tasks and manage a high volume of invoice enquiries.
• The ability to take responsibility and use your experience to make decisions when dealing with related customer issues remaining highly client driven at all times.
• Effective listening and negotiation skills, alongside the ability to demonstrate empathy whilst addressing customer collections and debt management.
• Strong communicator with solid collaboration skills and the ability to build trust and work ethically at all times.

In return we offer:

• A competitive base salary of up to 300,000 ZAR depending on experience.
• Discretionary Annual Bonus scheme
• Pension
• Life Insurance
• Medical Aid Benefit
• 20 days holiday
• Wellness Programme

Please note this is a full time role, 40 hours per week, Monday to Friday 08:30 to 17:30 and is offered as a hybrid role with 4 days working in our Kempton Park office (1619) and 1 day working from home.
This is a South Africa based role and the right to live and work in South Africa will need to be established during the recruitment process.
Please note that as part of the recruitment process, if offered the role, you will be asked to complete MIE and credit checks.
Biocair provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Please be aware that we are NOT inviting recruitment agencies to submit candidates for this role and as such any approaches will be rejected. Thank you for your understanding.
Since 1986, Biocair has established a global reputation as a leading GDP logistics specialist within the pharmaceutical, biotechnology and life sciences sectors. Biocair has built up a unique, client-centric approach by employing scientists in front-line logistics positions and assembling a team of best-in-class industry experts in quality, cold chain and regulatory compliance. Biocair focuses on providing the most comprehensive time-sensitive and temperature-controlled logistics services available whilst delivering flexible, tailored, cost-effective solutions to all its clients. It is committed to delivering complete end-to-end logistics solutions through its 24/7 operation and global network spanning across Europe, Africa, Asia and the Americas.

Biocair