Job Description

Adcock Ingram Holdings Limited and its Subsidiaries ("we", "us") is committed to protecting and respecting your privacy. Our Privacy Notice sets out the basis on which personal information collected inter alia from you, social media, recruitment agencies and our website, will be processed by us. The Privacy notice is available on our website www.adcock.co.za.
One of the conditions under the Protection of Personal Information Act 4 of 2013 (POPIA) provides that candidates have the right to be informed about the collection and use of their personal information,
In the course of your application: we may

• collect personal information that may be used to identify potential professional opportunities other than the job you have applied for but of which we think might be of interest to you.
• use your Personal Information to confirm references or background checks you have provided us.
• request your consent to participate in aptitude tests or recruitment assessments.

We also use your personal information to respond to your inquiries, to verify your information and to share information with you.
Your personal information will be securely stored by the Human Capital Department and it will be retained for a period of up to 12 months as of the closure of the application procedure if your application is unsuccessful, and in case of a successful application and you are hired, your data will be transferred to your personal employee file.
By applying for this position, you consent to us processing your personal information.
We reserve the right to make an appointment. If you have not heard from us within 30 (thirty) days of the closing date, please accept that your application was unsuccessful. Correspondence will be entered into only with shortlisted candidates.
Job Purpose:
The Credit Controller is responsible for managing debtor accounts, ensuring timely collections, reconciling customer accounts, and maintaining accurate financial records. The role plays a critical part in minimising bad debts and managing cash flow by ensuring that outstanding invoices are paid according to agreed terms. The Credit Controller also provides excellent customer service by resolving queries and maintaining good relationships with both internal and external stakeholders.
Key Outputs:
Debt Collection and Account Management:

• Proactively manage customer accounts to ensure timely collection of outstanding debts.
• Timeous release of orders on credit hold
• Preparation of payment packs to customers
• Follow up on overdue payments in line with company credit policies and escalate where necessary.
• Achieve monthly and quarterly collection targets set by the Credit Control Supervisor.
• Monitor and follow up on outstanding debtor accounts.

Reconciliation of Accounts:

• Accurately allocate payments to customer accounts and reconcile discrepancies timeously
• Resolve customer queries related to accounts, invoices, or payments, ensuring issues are addressed promptly.
• Manage customer rebate and advertising claims within agreed deadlines.
• Reconcile customer accounts and resolve payment discrepancies.

Reporting and Analysis:

• Prepare and submit accurate monthly reports on debtors, provisions, and aged accounts receivable within deadlines.
• Monitor account performance and proactively identify and report potential bad debts.
• Support in preparing management reports and provide insights on debtor performance trends.
• Prepare regular reports on debtors' aging and collection performance

Risk Management and Compliance:

• Maintain robust controls and procedures to minimise the risk of bad debts.
• Ensure compliance with company credit policies and relevant legal regulations.
• Identify high-risk accounts and recommend appropriate actions, including credit holds or legal proceedings.
• Maintain accurate records of all credit control activities.

Customer Service and Communication:

• Provide excellent service to both external customers and internal teams, always maintaining professional and positive communication.
• Build and maintain strong relationships with customers to facilitate timely payments and resolve any issues efficiently.
• Liaise with sales, customer service, and finance teams to resolve disputes.

• Matric with Accountancy;
• Diploma in Credit Management would be an advantage
• Minimum 5 years experience in Credit Control department;
• Credit Management Diploma Advantageous
• Computer literate - Oracle 12/Microsoft Office/Excel;

Skills Required