Job Description

Job Title: Credit Controller

Location: Bruma, Johannesburg

Job Type: Full-time, Permanent

Job Summary:

Europcar is seeking a motivated and dedicated Credit Controller to join our team at Bruma, Johannesburg. The successful candidate will be responsible for managing and maintaining the company's credit control function, ensuring that all outstanding debts are promptly collected and reconciled. The ideal candidate will have strong analytical skills, excellent communication abilities, and experience in credit control within the automotive or rental industry.

Position Overview

The purpose of the position is minimizing risk to the business by monitoring active accounts and managing the credit terms and limits of these accounts through collecting payments timeously. This is done through meeting customer requirements for payment and professionally communicating indebtedness to customers, thereby delivering excellent customer service and reducing/preventing bad debt losses.

Specific Role Responsibilities

Telephonic and electronic collections of all amounts due. KPI would be to log a minimum of 32 customer contacts daily. Conduct regular customer visits to build and maintain good customer relationships, and proactive prevention of issues developing. Ensure that at least 100% average of the monthly targeted collections is achieved. Investigating and logging all queries on outstanding accounts, following up and providing feedback to the customer once queries have been resolved. Analysis of overdue amounts on accounts to highlight areas of improvement or problems to be attended to. Regular reporting and feedback regarding problem accounts. Escalation of problem accounts to the Credit Manager within prescribed time frames. Processing and allocation of all payments received as per the daily bank statement and deposit slips strictly in accordance with the remittance advice from the customer. Preparation of journals with supporting documentation. Filing, record keeping and various other admin duties. Effectively minimize bad debt and increase collections

Qualifications and Experience

Minimum Experience

3 years in a credit control environment

Minimum Qualification

NQF Level 4 (Matric or equivalent) Preferred Qualification Credit Management II, BCom in Finance, or similar tertiary qualification in Finance. - advantageous

Minimum Requirements

Valid unendorsed driver's license Multilingualism would be an advantage MS Excel - intermediate skills

Skills and Personal Attributes

Competencies:

Communication skills in English (read, write & speak) Planning and organizing skills Punctual Attention to detail Able to work under pressure. Interpersonal skills Client relationship building Listening skills Assertiveness Initiative o Persuasiveness Results driven and orientated Business acumen o Financial acumen Excel skills Personal Attributes: Self-motivated, trustworthy and highly responsible. Friendly, approachable o Reliable Drive / Self Development


If you are a proactive and detail-oriented individual with a passion for credit control, we encourage you to apply for this exciting opportunity at Europcar. Join us in providing exceptional service to our customers while helping us maintain a solid financial foundation.