Job Description

The purpose of the role is to manage arrears effectively.

Managing tenant accounts.

1. Follow up and collect all outstanding monies from current and ex-tenants who are in arrears.

2. Negotiate payment arrangements.


3. Provide statements to relevant parties when required.

4. View banking unallocated and suspense accounts for payments received with incorrect reference numbers and send correct information to banking.

5. Provide feedback on arrears as required.


6. Ensure that all files handed over to Legal are accurate and complete.

7. Resolving tenant queries (e.g. account reconciliation, assessment rates, utilities etc.)

Administrative duties.

1. Ensure that the credit control policies and procedures are complied with.

2. Sign an MOU with all tenants for which payment arrangements are made.

3. Send out the appropriate default letters.

4. Blacklist all tenants as per company policy.

5. Update the notes on the arrears report daily.

6. Ensure that all instructions are issued are accurate, complete, and authorised in terms of the SODA timeously where adjustments to tenant accounts are to be made.

7. Update and correct tenant information as required.

8. Reconcile credit balance accounts to make sure that they are correct.

9. Check the rent-roll reconciliation report monthly.

10. Attend to tenant CRM cases timeously & effectively.

11. Communicate on a regular basis with the Property Manager regarding problematic tenants.

Working conditions:

Office Based.

Skills & Knowledge Required:

1. Basic knowledge of MDA preferred.

2. Basic Accounting knowledge.

3. Understanding of account reconciliations.

4. MS Office:

a. MS Word - Basic


b. MS Excel - Basic

c. MS Outlook - Basic

5. Good communication skills, literacy, and proficiency in English.

6. Good telephone etiquette.

Personal

Attributes:

1.

Problem solving

- find solutions, where required.

2.

Reality testing

- be objective; see things as they really are.

3.

Impulse control

- resist or delay impulse to act.

4.

Flexibility

- adapting emotions, thoughts, and behaviors.

5.

Stress tolerance -

coping with stressful situation.

6.

Interpersonal relationships

- building mutually beneficial relationships.

7.

Empathy

- understanding & appreciating how others feel.

8.

Independence

- be self-directed.

9.

Assertiveness

- be non-offensive.

10.

Self-assured

- be self-assured and at ease with people in all types of situations.

11.

Persuasion

- negotiating, selling, influencing, and attempting to persuade people or trying to change the point of view of others.

12.

Persistence

- seeing tasks to completion, not giving up, dislike leaving things unfinished.

13.

Rule

following

- adhere to rules and strictly follow work regulations.

14.

Attention to detail

- focus on details, strive for perfection and be well organised.