Job Description

Job description:

Thank you for your interest.

For a quicker response, we kindly encourage you to submit your application directly via our website using the link below:

https://scaleshore.com/careers/

Role Purpose

The Credit Control team is dedicated to managing accounts receivable efficiently and ensuring timely collection of outstanding balances, in line with company policies and customer agreements. The Credit Controller plays a key role in maintaining cash flow, reducing credit risk, and supporting the financial health of the business. Attention to detail, excellent communication, and a proactive approach are essential for success in this role.

In addition to day-to-day responsibilities, the Credit Controller may offer advice to clients and internal stakeholders, resolve complex queries, and assist junior finance staff in understanding best practices and processes.

Responsibilities & Accountabilities

Manage and monitor customer accounts, ensuring timely collection of outstanding debts. Perform credit assessments for new and existing clients to mitigate financial risk. Communicate professionally with clients regarding overdue payments and resolve disputes. Prepare and send invoices, statements, and payment reminders accurately and promptly. Maintain accurate records of transactions and ensure internal systems are up to date. Generate reports on receivables, aging, and payment trends; provide insights to management. Identify opportunities to improve credit control processes and enhance efficiency. Collaborate with internal teams to resolve billing or payment issues. Provide support and guidance to junior finance team members where required. Maintain high standards of customer service across all interactions. Participate in team meetings, training sessions, and continuous improvement initiatives. Adhere to company policies, compliance standards, and information security protocols.
All team members will be required to complete mandatory e-learning as part of their role

Skills, Qualifications, and Experience

Essential Experience:

Proven experience as a Credit Controller, Accounts Receivable, or similar finance role. Strong analytical skills and attention to detail. Excellent communication and negotiation skills. Ability to work effectively under pressure and manage multiple priorities. Proficient in Microsoft Office applications (Excel, Word, Outlook) and accounting software. Organised, proactive, and solution-focused approach to work. Prior client-facing or customer service experience advantageous.

Desirable Experience:

Experience managing credit control processes for multiple or high-value accounts. Knowledge of industry-standard credit and debt collection practices.

Job Type:

Full-time

Work Location:

In person

Job Type: Full-time

Pay: R20000,00 - R23000,00 per month

Work Location: In person