Job Description

Job Summary

We are seeking skilled and experienced Debtors Clerks/Credit Controllers to join our reputable call center. The primary responsibility of this role is to effectively collect outstanding debts from businesses while maintaining a professional and compassionate approach.

• You will be working Monday - Friday from 07:30 - 15:45 as well as 2 Saturdays a month from 08:00 - 13:30
• Proactively contact customers via phone, email, or other communication channels to collect outstanding debts
• Maintain accurate and up-to-date records of all collection activities and interactions with customers
• Analyze customer accounts and plan appropriate course of action to recover outstanding payments
• Negotiate payment plans and settlement agreements with customers, ensuring adherence to company policies and legal requirements
• Follow up on payment commitments and monitor payment schedules to ensure compliance
• Identify and escalate accounts requiring legal action or further collection efforts
• Collaborate with internal departments, such as sales and customer service, to resolve customer disputes and inquiries
• Provide timely and accurate reports on collection activities, outstanding debts, and progress towards targets
• Stay updated on relevant laws and regulations related to debt collection practice
• Utilize MS Excel and databases to manage and organize customer account information
• Maintain a high level of professionalism, empathy, and customer service during all interactions
• Adapt to changes in policies, procedures, and strategies related to debt collection

Requirements:

• Proven 5 years experience collecting from businesses
• High school diploma (Matric) is essential
• Relevant Diploma/Degree in Financial would be advantageous
• Proven track record of meeting collection targets and working within deadlines
• Strong ability to plan and execute strategies to recover outstanding payments
• Familiarity with legal requirements and regulations related to debt collection
• Proficiency in MS Excel and databases for data management and reporting
• Excellent verbal and written communication skills
• Strong negotiation and persuasion skills
• Polite, compassionate, and confident demeanor when dealing with customers
• Ability to adapt to changes in policies, procedures, and strategies
• Clear ITC (credit) and criminal record
• Credit 1,2,3 would be advantageous

O'Brien Recruitment

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