Job Description

The Credit Controller plays a crucial role in achieving timely debt collection for assigned accounts, minimizing exposure to bad debt, and maintaining accurate records in the sales ledgers. This position demands a proactive, organized, and detail-oriented professional who excels in communication, problem-solving, and goal achievement.

Qualifications and Experience:

Proven track record in a credit collections department Numerate and computer literate Must be proficient in Excel and Pastel Excellent telephone etiquette and communication skills Highly organized, self-motivated, and goal-oriented Strong administrative skills with a keen eye for detail Persistence and tenacity in debt recovery efforts Proficient in letter writing and written communication Ability to work hard and adapt to various job responsibilities Flexible in job role, able to work both independently and as part of a team

Key Responsibilities:

Debt Collection:

Maximize cash collection by meeting monthly cash collection and age reduction targets set for the assigned portfolio of clients.

Client Communication:

Initiate timely and sustained telephone contact with clients to address outstanding debts and maintain regular communication.

Record Keeping:

Maintain accurate records of all client interactions and follow-up actions, ensuring that no task is left unrecorded or unresolved.

Customer Queries:

Promptly address customer queries and inquiries, directing them to the appropriate credit controller or escalating as necessary, while ensuring timely resolution.

Issue Resolution:

Remove barriers to payment delays by actively following up with clients, processing credit notes efficiently, resolving queries and complaints promptly, and identifying improvements in system and operational procedures.

Cash Handling:

Accurately post and allocate cash, following provided instructions for cash posting as needed.

Risk Management:

Monitor clients for potential bad debt and collaborate with directors to take appropriate actions, including suspension of supply and credit facilities per company policies.

Collections:

Pursue debt collection through telephone, email, or written correspondence, prioritizing telephone contact whenever possible.

Statement Management:

Regularly send statements to clients, ensuring clarity, understanding, and full reconciliation before distribution.

Sales Ledger Maintenance:

Manage the sales ledger, including the proper setup of new accounts and alignment with client preferences and organizational structures.

Cash Allocation:

Adhere to guidance notes on cash allocation procedures.

Credit Card Payments:

Accept credit card payments after receiving proper training.

Training and Assistance:

Provide training and support to new personnel as required.

Communication:

Maintain open and effective communication with management regarding issues, performance, and progress.

New Business Onboarding:

Oversee the opening of new client accounts, including thorough vetting processes, and ensure all required documentation is accurately completed, verified, and filed.

Key Competencies:

Proactive and self-driven Strong problem-solving skills Deadline-oriented Team player with the ability to work independently Exceptional interpersonal skills * Adaptable and flexible in handling diverse responsibilities