Job Description

Job Advert Summary

Eduvos is looking to employ a

Credit Controller Temp

at our Bedfordview campus on a

Fixed-term basis.

Type of appointment

:



Fixed-term

Purpose:

To reduce debt owed to Eduvos by applying the credit control process activities.

Minimum Requirements

National Diploma Financial Accounting / Credit Management or Degree in Finance At least one to two years' experience in a debt collection role

Duties and Responsibilities

Contact sponsors and students to collect debt


Review age analysis to establish aging on debt and prioritise accounts Contact sponsor/student to discuss overdue account and request payment Document further payment arrangements made and additional notes from the conversation Share debit order/AOD authorization form where required Obtain consent to share student / sponsor information with external funding provider Conduct settlements (on non-current debt)

Maintain student account status


Ensure all account statuses are correct Update bio information when required Identify accounts for handover

Attend to customer queries


Collaborate with internal stakeholders for resolution of queries Feedback to customer on outcome

On-site money collection (Cashier)


Receive cash / card payment Create receipt Prepare banking slip Safeguard of monies received

Support Enrollment process for new and returning business


Executed as per debt collection policy Collection of first month's installment Conduct credit vetting

Student suspension


Review all overdue accounts Identify possible suspension students Contact identified students to inform of possible suspension due to non-payment (phone, SMS, email) Obtain consent to provide information to external funding providers Inform internal stakeholders of possible suspension of students Demand payment from student/sponsor Non-payment accounts suspended Contact suspended students to inform of suspension due to non-payment (phone, SMS, email) Unblock of suspended students where payment has been made Inform internal stakeholders of suspended students Identify students to be terminated / handover

Functional and Behavioural Competencies

Functional Competencies:

Proficiency in MS Office Ability to work with numbers Telephone etiquette / email Understanding of credit management systems Able to work well under pressure Conflict Management Skills

Behavioural Competencies:

Initiative and responsibility People leadership and development Constructive teamwork Effective communication (verbal and written) Analysis and judgment / problem solving Systematic approach (planning and organising) * Steadiness (emotional tenacity)