Job Description

Job Purpose
Ensure the reconciliation from transactional level to cash settlements is managed for the top corporate customers in SA Distribution as allocated. Ensure monies are collected timeously and reporting on allocated customers in the ERP system is accurate and complete.
Responsibilities

• Send invoices and client statements to ensure payments are received timeously if and when required for allocated customers
• Maintain accurate records of communication activity with the corporate customers
• Maintain a high level of customer management and service internally and externally
• Review and perform transactional and payment reconciliations on the top corporate customers daily
• Submit regular feedback for the corporate customers as required.
• Follow up on payments daily, to ensure payments are made timeosly for allocated customers
• Updating customer information in line with internal control processes
• Attend to calls professionally internally and externally
• Ability to reconcile accounts and communicate findings to customers
• Suspending customers that are overdue in terms of their credit terms.
• Un-Suspend client accounts upon receipt of payment from clients.
• Adherence to applicable legislation i.e., NCA etc.
• Ensure that any differences in the transactional Reco

Process Management

• Adhere to internal processes implemented by management as well as the approved credit policy
• Approval to be obtained for any adjustments to credit limits or trading terms as per the credit policy as well as business and the customer.
• Customer documentation kept safe and secure files, invoices etc
• Filing of supporting documentation completed Adherences to CRM SLA`s put in place
• No unauthorized changes to be made to customer accounts
• No customer information is given to any unauthorized person

Administration

• Conduct data entry into company systems, and review and verify the information to ensure accuracy and accessibility

Client & Customer Management (Internal)

• Ensure a positive experience for internal clients by having courteous interactions with them

Internal Communications

• Create positive experiences for clients by interacting courteously with them

Data Management

• Support others by carrying out basic data management tasks

Document Management

• Maintain files and records

Document Preparation

• Use standard office software to carry out basic formatting on letters, memoranda and routine reports.

Competencies

• Plans and Aligns
• Ensures Accountability
• Communicates Effectively
• Collaborates
• Optimizes Work Processes
• Action Oriented
• Data Collection and Analysis
• Compliance Management
• Policy and procedures
• Planning and Organizing

Education

• BCom Accounting Degree or higher

Experience

• Minimum 2 years' experience in terms of customer or accounting reconciliations.
• Proven track record of good customer relationship management.
• Excel skills and data analysis capabilities to be able to handle large amounts of data and extract insights and gaps out of the data.

Skills Required