Job Description

PURPOSE OF POSITION

To maximize conversion from leads provided via Outbound Calls, by identifying customer needs and promoting the brand and products.

RESPONSIBILITIES AND DUTIES

Make outbound calls to customers to interact with them, identify needs and promote the product/service.



Script adherence.



Maintain a high degree of product knowledge.



Build positive work relationship with customers to enhance the image and public perception of the company.


Time Management.


Maintain a courteous and friendly disposition when interacting with customers irrespective of their temperament.


Ensure daily shift call quotas and set targets are achieved.


Maintaining and improving quality and compliance by adhering to the standards and guidelines.

MINIMUM REQUIREMENTS AND QUALIFICATIONS

Matric - certificate must be presented for validation


Minimum 1 Year outbound sales experience, of which 6 months should be consecutive selling of STI


Clear credit and Criminal Record


RE5 and FAIS preferred/Clear Dofa


Proven track record of meeting or exceeding sales targets

SKILLS AND COMPETENCIES

Strong understanding of short-term insurance products


Knowledge of FAIS, TCF, and compliance requirements


Excellent verbal communication and listening skills


Persuasive negotiation and objection-handling skills


Strong attention to detail and accuracy


Ability to work under pressure and meet deadlines



Computer literacy



Customer-focused and ethical Results-driven


Resilient and self-motivated



High level of integrity



Ability to work independently and within a team


Professional and well-spoken telephone etiquette