Job Description

Title of Position
Coordinator: Student Support- Future Innovation Lab (3 Year Contract position)
Post Number
8712
Faculty/Department
University of the Western Cape -> Rectorate -> Institutional Planning
Type of Position
Fixed Term Contract
Length of Contract Period
3 Year contract position
Location
Main Campus - Bellville, WC ZA (Primary)
Closing Date
10/8/2025
Role Clarification & Key Performance Areas
The University of the Western Cape (UWC) is a vibrant, diverse and dynamic University rooted in the African continent with an increasing global reach. UWC actively responds in critical and creative ways to the development needs of the country within an ever-changing and challenging global context. The UWC CoLab for e-Inclusion and Social Innovation, located in the Institutional Planning unit, plays a thought leadership role in terms of an increasingly digitized society. The CoLab forms part of national network of 8 universities in collaboration with national government and industry partners to contribute towards the national digital skills agenda, focusing on practical interventions, research and advocacy.
The CoLab is responsible for the Future Innovation Lab (FIL), a multi-year Employment Equity Investment collaborative program between the University of the Western Cape and Samsung, aimed at providing disadvantages youth to develop in-demand software development skills in view of creating opportunities for them in the market. The activities and deliverable of the FIL programme is performed by the CoLab staff members and has a dedicated programme manager. As a social innovation initiative, it reports into the DVC: Research and Innovation.
The CoLab seeks to appoint a highly motivated and compassionate Student Support Coordinator to join the core team. Coordinator: Student Support will be responsible for coordinating an integrated approach towards student support throughout the 10-month period of the FIL-program for 70% of his/her time while 30% will be allocated to other CoLab initiatives. All the work needs to be done in close collaboration with CoLab stakeholders including industry and government partners, community-based organisations and relevant internal UWC role-players. This role requires learning and development expertise, excellent interpersonal skills, a good understanding of the requirements of the business environment, the challenges faced by previously disadvantaged students as well as the UWC financial and administrative policies and procedures. The coordinator will be responsible for the fostering of a supportive and inclusive but efficient learning environment.
The successful applicant will be responsible for:

• Serve as the primary point of contact for students, offering guidance and support throughout their participation in the software development programme.
• Coordinate the student recruitment and registration process, including disbursements of stipends.
• Coordinate an integrated student support program for students for the 10-month period of the FIL program, in collaboration with team members, industry providers and UWC and other service providers.
• Collaborate with the program team to identify and address individual student needs and develop appropriate strategies for academic success.
• Co-design, coordinate and deliver academic support services, including tutoring, study groups, and workshops, to enhance students' non-technical and work readiness skills.
• Collaborate with the software development instructors and programme manager to ensure alignment between the support provided and the curriculum, promoting a cohesive learning experience.
• Coordinate personal development workshops, focusing on communication skills, teamwork, problem-solving, and career development.
• Coordinate initiatives to assists students in navigating challenges outside the classroom, such as financial constraints, housing, transportation, and personal obligations.
• Maintain accurate records of student interactions, progress, and support services provided.
• Administer the financial reporting of the Future Innovation Lab and the national program and projects within the unit (CoLab for eInclusion and Social Innovation).

Minimum Requirements
Minimum Requirements:(Qualification & Experience)

• A relevant Bachelor's degree or a relevant equivalent qualification at NQF 7.
• Minimum of 5 years' relevant experience in a learning and development or student support role preferably in a Higher Education environment.
• Experience working with disadvantaged youth or marginalized communities, preferably in an educational or social support capacity.

Required competencies: (skills, knowledge, and behavioural attributes)

• Good understanding of the digital inclusion challenges faced by previously disadvantaged youth in South Africa, particularly related to education and employment opportunities.
• Excellent interpersonal and communication skills, with the ability to build rapport and establish trust with students.
• Familiarity with mentorship programs and experience in coordinating and managing mentorship relationships.
• Empathy, patience, and the ability to provide non-judgmental support to students from diverse backgrounds.
• Organisational skills and the ability to manage multiple tasks and priorities effectively.
• Proficiency in computer applications, university administrative and learning management systems.
• Knowledge of the UWC systems, processes and policies

In your application, you are encouraged to highlight your strengths and include anything else you deem exceptional and outstanding to be considered by the selection panel. In addition, please attach a cover letter motivating your suitability, a detailed curriculum vitae including contact details of three referees, and your highest qualification to your online profile.
DISCLAIMER: By applying for the position, you consent to the University sharing your application, including curriculum vitae, with University stakeholders to process the application. In line with the University's commitment to diversifying its workforce, preference will be given to suitably qualified applicants in line with our Employment Equity Targets. The official retirement age at UWC is 65 years. The University reserves the right to not make an appointment, make an appointment at a different level, seek additional candidates and may conduct competency assessments.