Job Description

THE ORGANIZATION
The Entrepreneurs' Organization (EO) is a high-quality support network of 18,000 business founders and owners in 220 chapters and 80 countries worldwide. EO's purpose is to move the world forward by unlocking the full potential of entrepreneurs. Since 1987, EO has helped entrepreneurs achieve transformational growth through the power of life-enhancing connections, shared experiences, and collaborative learning. Guided by EO's core values: trust and respect, thirst for learning, think big, be bold, and together we grow, EO's international staff collaborates successfully across diverse cultures. As an EO employee, you will gain access to the world's top experts in entrepreneurship, grow beyond your perceived limits, and make breakthroughs as you refine and realize your personal goals. EO's competitive total rewards package, flexible work environment, and generous professional development resources are frequently cited as among the most popular benefits of working at EO.

POSITION SUMMARY
The Entrepreneurs' Organization (EO) is seeking a self-starting, highly organized, and detail-oriented Coordinator to support our Products Department and the Product Design & Product Communities teams. The Coordinator, Products will play a key role in supporting the coordination and administration of EO's product offerings. This individual will work closely with various departments and stakeholders to ensure the smooth execution and delivery of EO's products and services.

The Coordinator, Products role encompasses administrative continuity, communication, marketing, contract management, record-keeping, and organization of products, including logistical support before, during, and after live and virtual learning events. Additionally, they serve as the primary point of contact for general member inquiries and handle all marketing materials related to executive education, virtual learning, local chapter, and global learning events.

ESSENTIAL DUTIES AND RESPONSIBILITIESAssist Product Design & Communities teams with administrative tasks associated with product design and delivery, execution, registrations, virtual learning, data reporting, technology needs, product marketing, and member inquiries. Coordinate the contracting process for the Product Design team, including processing Content Providers, vendors, contractors, etc. through contracting and payment processing. Assist in processing payments and refunds through expense reimbursement systems, including invoice requests, vendor registration, invoice submission, payment tracking, and stakeholder confirmation. Support tracking of unpaid invoices in collaboration with the Finance department. Collect data and analytics from departmental products and generate reports. Assist the Product Operations and Analytics team with data gathering and quarterly and annual reporting. Provide logistical and operational support for live and virtual member events and product initiatives, including event setup, stakeholder coordination, uploading post-event materials, assisting with launches, and responding to marketing and data requests from product owners. Support meetings by preparing agendas, sending invitations/ reminders, minutes, and finding suitable meeting times. Maintain impeccable records, highly responsive communication, and high-quality communication among projects and constituents. Create and update Standard Operating Procedures (SOPs) as necessary and monitor them for updates and compliance. Follow up with stakeholders when changes are required or escalations are identified. Supervise engagement and collect data from connection platforms (OneEO, WhatsApp, etc.) maintaining communication with managers on updates, bugs, glitches and platform operations. Manage registrations, cancellations, refunds, replacements, travel, and accommodations for various programs. Research and support meeting and travel needs such as finding suitable meeting locations, processing RFPs, visa support, dietary information, and supporting travel directives and payments. Respond to general inquiries and resolve issues from designated inboxes. Support portfolio and workstream-related projects as assigned.


QUALIFICATIONS, SKILLS, AND KNOWLEDGE REQUIREDBachelor's degree or equivalent relevant experience in program coordination, operations, or events. Minimum of 3 years of professional experience, international experience preferred. Proven track record as a self-starter who delivers high-quality work with minimal oversight. Exceptionally organized and detail-oriented, with the ability to manage multiple priorities simultaneously and consistently meet deadlines without the need for reminders. Agile, resourceful, and quick to learn new systems, tools, and workflows. Deep commitment to accuracy, excellence, collaboration, and continuous improvement. Project management experience, demonstrating the ability to organize people and programs and coordinate marketing efforts effectively. Superb customer service skills, with a dedication to providing outstanding support and assistance to internal and external stakeholders. High proficiency in systems and tools such as Microsoft 365, SharePoint, Monday.com, and Concur. Excellent written and verbal communication skills in English; fluency in other languages is a plus. Comfort and proficiency in working across cultures, geographies, and time zones. * Able to travel up to 20% both domestically and internationally.