Job Description

The Junior Coordinator - Panel Management provides operational support for the management of South Africa's official TV audience measurement panel. This entry-level role assists with panel recruitment, installation scheduling, household engagement, and quality control, ensuring compliance with BRC standards, POPIA regulations, and internal processes. The position is key to maintaining panel health and data integrity, which underpin the reliability of the TV audience currency.
Key Responsibilities
1) Recruitment Support: Assist in panel recruitment activities; ensure accurate collection of demographic data.
2) Installation Coordination: Schedule and confirm installation appointments; support field teams with documentation.
3) Household Engagement & Retention: Maintain communication with panel households; assist in implementing incentive programs.
4) Quality Control Assistance: Perform basic QC checks on household data and equipment; report anomalies.
5) Documentation & Reporting: Update internal systems with recruitment and installation records; prepare simple reports.
Qualifications & Experience
1-2 years in administrative support, field coordination, or customer service (media industry experience is a plus). Basic understanding of South African demographics and POPIA. Strong organizational and communication skills; proficiency in MS Office and willingness to learn panel management tools.
Key Competencies
Attention to detail; communication skills; team player; adaptability.
Success Metrics
Timely scheduling and completion of installations; accuracy of household data; positive feedback from panel households; compliance with BRC and POPIA standards.
What We Offer
Opportunity to start a career in audience measurement and media research; training and development in panel operations and industry standards.
Additional Information
NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including resume screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ's principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ's AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.
Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ
NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights-delivered with advanced analytics through state-of-the-art platforms-NIQ delivers the Full View(TM). NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.
For more information, visit NIQ.com
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Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the

Skills Required