Job Description

Company Description
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities - plus the chance to work alongside some of the sector's most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We're passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

To efficiently and systematically manage the allocation and assignment of work to various analysts ensuring adequate balancing of work allocated to each analyst. Review and resolve all queries sent to the mailbox from both internal and external stakeholders to ensure timely and accurate completion of all tasks. Distribute to internal and external stakeholders all completed work ensuring that all finalisation of work steps have been completed. Provide the required management information to be use
Essential Functions:

• Execute a scheduling framework for requests to ensure timeline adherence and compliance to all law enforcement and regulatory requests.
• Ensure that all work sent through is directed to the correct internal queues (e.g. differences between courts orders vs. subpoenas)
• Apply a strategic approach to work allocation taking into consideration daily/ weekly/ monthly productivity per analyst
• Ensure that workload is compatible with each team member's capacity and current work in progress
• Apply the use of automation tools (such as Power Automate), artificial intelligence tools in order to improve processes associated with this function
• Identify and assess opportunities for automation and AI integration across the different business processes within this function.
• Design, develop, and deploy automation solutions using tools such as Power Automate
• Monitor and optimize the performance of automation and AI solutions.
• Identify MI and reporting requirements (for and from relevant stakeholders) to enable successful management at the right level of execution.
• Deliver through various methods all completed cases to various internal and external stakeholders.
• Respond to internal and external stakeholders' queries with respect to work progress and other matters as required
• Prepare capacity dashboards for Management Information and reporting purposes. Present findings and recommendations to support decision-making
• Proactively identify operational deficiencies, adverse trends and risks with respect to work scheduling, stakeholder engagements and work finalisation
• Provide input for transitioning into case management other digitisation tools. Identify opportunities for improvement or operational amendments required to processes for stakeholder experience related matters
• Provide volume trends and forecasts to support leave periods and overtime periods if required and all other agreed reporting requirements.
• Engage internal and external requestors as required to negotiate delivery timelines in order to enable achievement of all related SLA's and external court dates
• Identify where product and business rules/processes negatively affect stakeholder experience across SBSA and the associated value chain and provides relevant recommendations.

Qualifications
Type of Qualification: Diploma
Field of Study: Business Commerce
Type of Qualification: First Degree
Field of Study: Risk Management
Experience Required
Group Anti Financial Crime
Compliance
3-4 years
3-4 years In a Workflow or Operations Support management role within an operational environment
3-4 years
In a banking environment Knowledge of Standard Bank products and services
3-4 years
In an automation and business process design and improvement. Ability to work with automation tools, Power Automate
Additional Information
Behavioural Competencies:

• Adopting Practical Approaches
• Checking Things
• Convincing People
• Embracing Change
• Examining Information
• Exploring Possibilities
• Following Procedures
• Interacting with People
• Interpreting Data
• Meeting Timescales
• Producing Output
• Taking Action

Technical Competencies:

• Compliance
• Continuous Process Improvement
• Workforce Data Analysis

Skills Required